b Overview /b p In this role you provide timely, customer-focused 2nd line IT support to staff, students and honorary contract holders at UCL. You will troubleshoot and resolve incidents across desktops, laptops, mobile devices, AV gear and video conferencing, while collaborating with cross-functional ISD teams. You’ll help maintain managed desktop environments and ensure teaching and administrative activities run with minimal disruption. This is a hands-on, service-driven position at a leading research university. /p b Pay / Benefits /b ul li 41 days’ holiday /li li CARE pension /li li cycle to work scheme /li li relocation support for eligible posts /li li on-site nursery and gym /li li employee assistance programme /li /ul b Responsibilities /b ul li Provide 2nd line IT support to staff, students and honorary contract holders (field, phone, remote) /li li Troubleshoot and maintain UCL Managed Desktop environments /li li Install, configure and support desktops, laptops and mobile devices /li li Diagnose and resolve issues with networking equipment and connectivity /li li Set up and troubleshoot AV equipment and multimedia systems /li li Support video conferencing technologies /li li Maintain specialist equipment used by academic and administrative staff /li li Install, configure and troubleshoot IT peripherals (monitors, docking stations) /li li Respond to and resolve hardware, software, network and AV issues efficiently /li li Collaborate within a medium-sized IT support team and across ISD to support wider objectives /li li Ensure reliable support with minimal disruption to teaching, learning and admin activities /li /ul b Key requirements /b ul li 2nd line IT support experience /li li Experience with field, remote and telefone support /li li Experience maintaining desktop and managed desktop environments /li li Knowledge of networking hardware and AV equipment /li li Experience with video conferencing technologies /li li Strong customer service skills and ability to resolve issues quickly /li li Comfort working in cross-functional virtual teams /li li Ability to set up and troubleshoot IT peripherals /li /ul ul li customer-focused /li li team collaboration /li li problem solving /li li 2nd line IT support /li li UCL Managed Desktop maintenance /li li desktop/laptop/mobile device support /li /ul
Senior AV and IT Support Officer employer: UNIVERSITY COLLEGE LONDON
UCL's Information Services Division (ISD) is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration among over 50,000 staff and students. With a commitment to employee growth, ISD provides extensive benefits including 41 days of holiday, a defined benefit pension scheme, and opportunities for professional development in cutting-edge technology areas. Located in the heart of London, UCL promotes a diverse and inclusive culture, making it an ideal place for those looking to make a meaningful impact in higher education.
