About usThe UCL Estate comprises over 240 buildings, more than 6.5 million square feet of academic accommodation and around 4500 owned student bedrooms. The location, scale, variety and complexity of the estate are unparalleled in the Higher Education sector, including world-leading research, teaching, offices and student accommodation within our Bloomsbury and UCL East campus, at Stratford.Together, Campus Experience and Infrastructure and Estates Development (CE&I and ED) is responsible for managing all aspects of the UCL Estate from the strategic to the operational, including property asset management, master-planning, capital projects and seamless end to end operational support. The function comprises approximately 350 FM and property professionals, project managers and customer facing operational colleagues. From providing student accommodation, security and catering, to delivering an estates masterplan and all forms of capital projects in a sustainable manner. We are a collective of technical professionals who work together to deliver a resilient, functional, and vibrant estate.About the roleWe are seeking a dynamic and driven Supplier Chain Performance Manager, to support the monitoring, evaluation and continuous improvement of supplier performance across the University’s academic estate. The role helps ensure that services delivered by Estates Development including Contractors and Consultants working on the Estate meet contractual standards, statutory obligations and operational needs. The postholder will work closely with estates colleagues and suppliers to deliver high-quality, safe, complaint and value for money projects.About youSupplier Performance Management:•Assist in monitoring supplier performance against Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s), gathering and collating performance data from various reports and systems.•Help prepare monthly and quartly supplier review packs, highlighting risks and performance trends.•Assist with the development of Consultant/Contractor selection based on upon previous performance.•Compile and provide feedback from tender submissions (Framework Consultants)Data Analysis and Reporting:•Prepare reports/presentations/dashboards using tools like MS Excel, Power Point, PowerBI to assist Estates Programme Leadership Team (PLT) to assess supplier health & performance trends.•Benchmark supplier performance against sector standards and peer institutionsIssue Resolution:•Act as an initial point of contact for internal stakeholders regarding day-to-day supplier issues, coordinating with suppliers to resolve problems quickly and escalating complex issues to Head of Commercial/Estates PLT.Relationship Building:•Develop and maintain professional working relationships with suppliers and a wide variety of internal colleagues.•Support a programme of supplier engagement events including (but not limited to) estates showcases, an annual supplier conference, quarterly forums and issue led workshops.Compliance & Risk:•Assist with ensuring suppliers comply with university policies, including health & safety, sustainability, inclusive design and financial regulations.•Working closely with colleagues in Commercial & Procurement team, assist with ongoing monitoring of supplier financial stability using systems such as ConstructionLine’s Risk Radar and identify and record potential risks within the supply chain.•Assist in escalation process where risks are identified and subsequent monitoring of management plans to mitigate identified risks.Process Improvement:•Identify potential areas for improvement in supplier processes and contribute to the implementation of best practices for supplier management.What we offerAs well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)Additional 5 days’ annual leave purchase schemeDefined benefit career average revalued earnings pension scheme (CARE)Cycle to work scheme and season ticket loanImmigration loanRelocation scheme for certain postsOn-Site nurseryOn-site gymEnhanced maternity, paternity and adoption payEmployee assistance programme: Staff Support ServiceDiscounted medical insuranceVisit to find out moreOur commitment to Equality, Diversity and InclusionAs London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women.
Supplier Chain Performance Manager in London employer: UNIVERSITY COLLEGE LONDON
UCL's Information Services Division (ISD) is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration among over 50,000 staff and students. With a commitment to employee growth, ISD provides extensive benefits including 41 days of holiday, a defined benefit pension scheme, and opportunities for professional development in cutting-edge technology areas. Located in the heart of London, UCL promotes a diverse and inclusive culture, making it an ideal place for those looking to make a meaningful impact in higher education.
