Senior Analyst Developer (CRM Functional Consultant) in London

About us

Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions. Our ambition is to be the leading IT services group in the HE sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.

IT Service and Operations manages the infrastructure and data platforms which underpin UCL's central IT services, including data centres, cloud compute and storage platforms, networks, telephony, communications and collaboration and enterprise applications. In addition, IT Service and Operations provides an End-to-end Service Management capability, ensuring UCL's IT services are relevant, responsive and resilient.

This position is within UCL’s Microsoft Dynamics 365 Platform team. We are embarking on a crusade to revolutionise the way the University manages its relationships. Although our initial focus is on bringing benefit to the student world, our full remit is Enterprise wide and covers Alumni, Staff and the B2B world of research.

About the role

As a Functional Consultant (internally a Senior Analyst Developer) you will be critical to customer delivery and be involved in business processes, solution design as well as hands-on configuration and customisation of MS Dynamics CE solutions working with development teams. You'll contribute to the delivery of high-quality business and software solutions to our clients using your knowledge of Dynamics 365 CE functional capabilities working closely with client teams and business stakeholders.

You will organise, run and document workshops, meetings and requirements sessions with client representatives, project stakeholders and delivery teams to contribute to the resolution of complex problems through creative solutions. Additionally, you will deliver end-user training to clients and colleagues when required.

Your responsibilities will involve the following:

• Contribute to the creation of high quality and sustainable client solutions and project documentation including support for testing activities
• Communicate effectively with fellow team members to ensure that the solution being delivered meets the client’s requirements
• Understanding of what adds true value to our clients and how to change direction quickly
• Provide on-site support and assistance throughout delivery and go-live phases of project(s) to client
• Awareness of product roadmaps and the content of future releases of D365 CE in functional areas.

About you

As an experienced CRM Functional Consultant professional, you will be skilled with in end-to-end implementations within an Agile ways of working environment as well as an understanding of the customer relationship management process and procedures combined with practical knowledge of interfacing and integration with Dynamics 365 products and the wider Microsoft platform. You have functional experience in D365 CE configuration as well as standard customisation, workflows, dashboards, forms, views and standard reports development. Additionally, you have an ability to develop a clear understanding of clients’ needs and incorporate them into a solution.

You will also be able to demonstrate the following:

• Experience in consulting and good presentation skills
• An ability to organise and oversee meetings, requirements sessions and workshops, and present to C-Suite stakeholders
• Knowledge and understanding of capabilities of D365 CE functional areas
• Understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions
• Understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons

Although not essential, it would be advantageous if you have experience of LCS and Azure DevOps as would an understanding of the Power Platform capabilities and Business Intelligence. It would also be beneficial if you hold Microsoft Dynamics CRM certifications.

What we offer

We can offer a competitive salary and associated package. As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.