About usUCL is a multi-disciplinary university with a population of over 13,000 staff and 42,000 students from 150 different countries. For more information see www.ucl.ac.uk/about .The UCL Centre for Advanced Research Computing (ARC) is UCL’s institute for infrastructure and innovation in digital research. We are an innovative hybrid: a professional services department that delivers reliable and secure infrastructure and services to UCL research groups, and a laboratory for research and innovation. We are a home for the research technology professionals - research software engineers, HPC systems engineers, dev-ops specialists, data scientists and data stewards - who support and collaborate in the delivery of UCL research.Further information about working in ARC can be found on our website https://www.ucl.ac.uk/arc .About the roleWe are seeking a motivated individual with an interest in AI infrastructure and a background in research computing, high-performance computing (HPC), or related technical environments. This role is focused on helping researchers effectively use AI and computational infrastructure, providing direct technical support and guidance to researchers. You will play a key role in maintaining reliable infrastructure, assisting users with technical issues, monitoring system performance, and contributing to the development of operational processes and service metrics.Salary range is 43,981 to 54,019 (including London Allowance) depending on experience.This role is eligible for hybrid working with a minimum of 20% on site.Key responsibilities:Provide first-line support to researchersTroubleshooting Linux environments, Kubernetes clusters, AI platforms, GPU-enabled services, and research workloadsAssist with platform administration and maintenanceMonitor service performance, reliability, and utilisationHelp define and implement metrics, procedures, and support processesWork closely with researchers to understand and improve experienceContribute to documentation, knowledge sharing, and continuous service improvement.About youThe successful candidate will need to demonstrate the following criteria.Essential:Experience working in Linux environmentsBackground in research computing, HPC, or a related technical fieldProgramming skills for scripting, automation, troubleshooting, and operational support Strong problem-solving skills and applying these to support researcher needsAbility to communicate technical concepts effectively to researchers and non-specialistsAbility to support organisation of webinars and remote and in person training activitiesDesirable:Knowledge of AI/ML infrastructure and workflowsExperience with GPU-enabled systems and scheduling technologies, Kubernetes and containerised environmentsFamiliarity with monitoring, performance analysis, and service management practicesExperience developing operational metrics and support processes.Please see the attached job description and person specification for full details. If you have any queries regarding the vacancy or application process, please contact Mrs. Jodie Jackson, via e-mail (jodie.jackson@ucl.ac.uk).What we offerAs well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)Additional 5 days’ annual leave purchase schemeDefined benefit career average revalued earnings pension scheme (CARE)Cycle to work scheme and season ticket loanImmigration loanRelocation scheme for certain postsOn-Site nurseryOn-site gymEnhanced maternity, paternity and adoption payEmployee assistance programme: Staff Support ServiceDiscounted medical insuranceVisit to find out more.Our commitment to Equality, Diversity and InclusionAs London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.We are committed to advancing gender equality within our department.You can read more about our commitment to Equality, Diversity and Inclusion here : https://www.ucl.ac.uk/equality-diversity-inclusion/
Research Infrastructure Developer in London employer: UNIVERSITY COLLEGE LONDON
UCL's Information Services Division (ISD) is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration among over 50,000 staff and students. With a commitment to employee growth, ISD provides extensive benefits including 41 days of holiday, a defined benefit pension scheme, and opportunities for professional development in cutting-edge technology areas. Located in the heart of London, UCL promotes a diverse and inclusive culture, making it an ideal place for those looking to make a meaningful impact in higher education.
