About us
UCL is a world-leading teaching and research university, committed to taking on some of the hardest global challenges. At UCL, our Professional Services colleagues play an essential role in enabling our students, staff and academic community to thrive.
Student and Registry Services (SRS) is one of the larger Professional Services divisions at UCL, providing essential services to UCL’s 48,000 students, 160,000 applicants and supporting academic departments and administrative staff in delivering a high-quality student experience.
The Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.
Within ISD, the Student Lifecycle Change Portfolio is part of the Portfolio and Product Delivery department. The postholder will support SRS-related product teams within the Student Lifecycle Change Portfolio. The teams are responsible for optimising processes related to student achievements and administration, and for the development of UCL’s Portico (SITS) platform to better improve the student and staff experience.
About the role
We are seekingtwo Functional Analysts to support SRS-related product teams and play a key role in enhancing UCL’s student lifecycle processes and systems.
Working closely with colleagues across the University, you will analyse current ways of working, identify opportunities for improvement and help design effective ‘to-be’ processes within our SITS (Portico) platform. You will work with stakeholders to understand business needs, identify problems and their underlying causes, gather requirements and develop clear system requirements and acceptance criteria.
You will support change from scoping through to implementation, collaborating with technical teams, business analysts, developers, testers and service users to ensure solutions are clearly defined, appropriately documented, rigorously tested and delivered effectively. You will also facilitate discussions and working groups, help stakeholders evaluate different options and support agreement on the preferred approach.
This is an exciting opportunity to contribute to meaningful change that improves the student and staff experience at one of the world’s leading universities. You will have the opportunity to apply your expertise in student record systems and processes to complex, university-wide change, helping to shape the continued development of UCL’s student lifecycle services.
Please note, both of these roles are offered on a full-time fixed-term contract basis (also available for secondment) for 12-months in the first instance. These roles will be based onsite for currently a minimum of 1-2 days per week in our London Kings Cross office (subject to change). Please note, this is an internal recruitment advert, available to eligible UCL workers only.
If you have any queries about the role, please contact Kirsten Hamilton at: k.hamilton@ucl.ac.uk or Sue Walker at: sue.walker@ucl.ac.uk
Job Ref: B06-00215
Closing Date: 27-10-2026 – 23:59 (UK time)
About you
You will bring strong analytical and problem-solving skills, with experience of understanding complex business processes, identifying opportunities for improvement and translating business needs into clear, actionable requirements. You will have extensive knowledge of student record management processes and ideally experience using Tribal SITS, within a large, complex or multi-faculty Higher Education institution.
You will be a confident communicator and skilled stakeholder manager, able to liaise and negotiate with colleagues at all levels to understand requirements, challenge existing ways of working and develop effective solutions. You will be comfortable explaining complex business and process concepts clearly to a range of audiences and building productive relationships across organisational boundaries.
Organised and adaptable, you will be able to manage competing priorities and time-critical schedules while maintaining a strong attention to detail. You will enjoy working collaboratively with technical and business colleagues, sharing your knowledge and contributing positively to team delivery.
You will be motivated by continuous improvement and excited by the opportunity to use technology, processes and data to enhance services. Most importantly, you will take pride in delivering an excellent service to colleagues and students, making sense of complex issues even when information is incomplete and contributing to positive change across UCL.
If you are passionate about enabling high-quality student services through effective processes and systems, we would love to hear from you.
What we offer
- 41 days’ holiday (27 days annual leave, 8 bank holidays, 6 closure days)
- Option to purchase 5 additional days’ annual leave
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme, season ticket loan, and immigration loan
- Relocation support for eligible posts
- On-site nursery and gym
- Enhanced maternity, paternity, and adoption pay
- Staff Support Service (employee assistance programme)
- Discounted medical insurance
Full details: UCL Rewards and Benefits.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We particularly encourage applications from candidates underrepresented in UCL’s workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade 9 and 10 roles – women.
Read more: UCL Equality, Diversity and Inclusion.
Applicants should also familiarise themselves with UCL’s policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy
Functional Analyst (12-Month Fixed Term Contract/ Secondment) - Internal Applicants Only in London employer: UNIVERSITY COLLEGE LONDON
UCL's Information Services Division (ISD) is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration among over 50,000 staff and students. With a commitment to employee growth, ISD provides extensive benefits including 41 days of holiday, a defined benefit pension scheme, and opportunities for professional development in cutting-edge technology areas. Located in the heart of London, UCL promotes a diverse and inclusive culture, making it an ideal place for those looking to make a meaningful impact in higher education.
