About us
Student and Registry Services is one of the larger Professional Services divisions at UCL, providing essential services to UCL’s 50,000 students, 160,000 applicants and for supporting academic departments and administrative staff in delivering a high-quality student experience.
UCL’s Education Services department is part of Student and Registry Services and is responsible for providing a range of services that centre around UCL’s education and student experience policy framework. The department plays a key role in ensuring that our regulation, policy, supports the delivery of UCL’s education strategy and our compliance with Office for Students ‘B conditions’. The teams within Education Service are Student Casework; Academic Policy, Quality and Standards; Welcome and Induction; SRS Compliance; Student Visa Immigration Advice and Compliance; and Student Success.
About the role
This role plays a pivotal part in shaping and delivering initiatives that enhance the student experience and institutional compliance.
The Education Services Project Delivery Officer will provide key administrative support related to the effective operation of projects across Education Services, and those running in partnership with other Registry Services. The postholder will be expected to take ownership of the development and delivery of strategic projects with a student focus. Working with senior leaders in Education Services and beyond, they will manage the production of reports, data sets, policy writing, meeting papers and agendas for these projects.
This is a great opportunity for an individual who enjoys administration but also enjoys student-centred work. They will also help provide support to multiple teams within Education Services, utilising data to inform strategy, process and policy development as we continue to enhance our service for students and staff.
Please note, this is an internal recruitment advert, available to eligible UCL workers only. If you have any queries about the role, please contact Zak Liddell at: z.liddell@ucl.ac.uk
Job Ref: B01-05792
Closing Date: 02-11-2026 – 23:59 (UK time)
About you
We are looking for a proactive, organised and enthusiastic individual with a strong interest in higher education and improving the student experience. You will be confident managing multiple projects and competing priorities, with excellent communication skills and the ability to build effective working relationships with colleagues across UCL.
You will have experience of supporting project delivery, analysing data and complex information, and producing clear, high-quality reports and written briefings. You will bring an understanding of higher education policy, particularly in relation to assessment, student support and institutional compliance.
You will be resourceful, adaptable and comfortable working both independently and collaboratively, with a keen eye for detail and a commitment to finding practical solutions. Above all, you will be motivated by the opportunity to contribute to meaningful improvements in how UCL supports its students and staff.
What we offer
- 41 days’ holiday (27 days annual leave, 8 bank holidays, 6 closure days)
- Option to purchase 5 additional days’ annual leave
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme, season ticket loan, and immigration loan
- Relocation support for eligible posts
- On-site nursery and gym
- Enhanced maternity, paternity, and adoption pay
- Staff Support Service (employee assistance programme)
- Discounted medical insurance
Full details: UCL Rewards and Benefits.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We particularly encourage applications from candidates underrepresented in UCL’s workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade 9 and 10 roles – women.
Read more: UCL Equality, Diversity and Inclusion.
Applicants should also familiarise themselves with UCL’s policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy
Education Services Project Delivery Officer (Internal Applicants Only) in London employer: UNIVERSITY COLLEGE LONDON
UCL's Information Services Division (ISD) is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration among over 50,000 staff and students. With a commitment to employee growth, ISD provides extensive benefits including 41 days of holiday, a defined benefit pension scheme, and opportunities for professional development in cutting-edge technology areas. Located in the heart of London, UCL promotes a diverse and inclusive culture, making it an ideal place for those looking to make a meaningful impact in higher education.
