About usUCL’s Finance Services function supports the effective financial management of the university, providing robust, compliant and customer-focused services across UCL. The Billing team plays an important role in supporting departmentally led income-generating activity, working closely with Faculty Finance and colleagues across Credit Control, Legal, Compliance and Assurance, ISD, Audit and the wider Finance community. The team is focused on delivering consistent service standards, strong financial controls and effective ways of working across faculties. About the roleAs a Billing Manager, you will lead the delivery of a consistent, compliant and user-focused revenue service, overseeing activity from initial triage through to billing and income recognition. You will manage and develop the Billing team, setting priorities, monitoring performance and ensuring accurate and timely service delivery. You will provide advice and escalation support on complex, high-value or higher-risk cases, while maintaining effective financial controls, audit trails and assurance requirements. A key part of the role will be building strong relationships across UCL, using management information to improve performance, and leading improvements to processes, systems, SOPs and service standards.If you have any questions about the role or the application process, please contact Passant Khalifa at youYou will bring significant experience of finance operations, accounts receivable, billing, credit control or operational service delivery, ideally gained within a large or complex organisation. You will have experience of leading and developing a team, managing competing priorities and delivering a high-quality, customer-focused service. You will have a strong understanding of financial controls, audit and compliance requirements, alongside the analytical skills to use management information to identify risks and drive improvements. An effective communicator and relationship builder, you will be confident influencing and advising a range of stakeholders and comfortable using Excel, finance, CRM or case-management systems. You will also be able to demonstrate experience of improving processes, strengthening controls and standardising ways of working, alongside a commitment to equality, diversity and inclusion.What we offerAs well as exciting opportunities, UCL offers a range of great benefits. Find out more: UCL Rewards and Benefits.41 days’ holiday (27 days annual leave, 8 bank holidays, 6 closure days)Option to purchase 5 additional days’ annual leaveDefined benefit career average revalued earnings pension scheme (CARE)Cycle to work scheme, season ticket loan, and immigration loanRelocation support for eligible postsOn-site nursery and gymEnhanced maternity, paternity, and adoption payStaff Support Service (employee assistance programme)Discounted medical insuranceOur commitment to Equality, Diversity and InclusionAs London’s Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.We particularly encourage applications from candidates underrepresented in UCL’s workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade 9 and 10 roles – women.”Read more: UCL Equality, Diversity and Inclusion.Applicants should also familiarise themselves with UCL’s policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy
Billing Manager in London employer: UNIVERSITY COLLEGE LONDON
UCL's Information Services Division (ISD) is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration among over 50,000 staff and students. With a commitment to employee growth, ISD provides extensive benefits including 41 days of holiday, a defined benefit pension scheme, and opportunities for professional development in cutting-edge technology areas. Located in the heart of London, UCL promotes a diverse and inclusive culture, making it an ideal place for those looking to make a meaningful impact in higher education.
