Education Manager (Taught Programmes)

About us

The UCL Faculty of Mathematical and Physical Sciences (MAPS) is comprised of eight departments that are highly rated for research excellence: Chemistry; Physics & Astronomy; Space & Climate Physics; Mathematics; Science & Technology Studies; Earth Sciences; Risk and Disaster Reduction and Statistical Science. In addition, the faculty has its own interdepartmental undergraduate degree programme: Natural Sciences. UCL Mathematical and Physical Sciences employs over 1,400 members of staff, of whom approximately 80% are academic, teaching and research staff and 20% professional services. There are approximately 4430 undergraduate students, 950 postgraduate taught students and 1060 postgraduate research students. The faculty prides itself on providing a rich and culturally diverse environment for students and staff alike.

We are recruiting two Education Managers (Taught Programmes) to join our Faculty Education and Student Experience (EASE) team. This is an exciting time to join MAPS as we establish a new Faculty-wide Education and Student Experience structure, launching in February 2027.

Each postholder will lead a distinct Taught Programmes team, while working collaboratively as part of the wider Faculty EASE service:

Education Manager (Taught Programmes) (Mathematics and Statistical Science): leading the professional services team for two closely aligned, research-informed disciplines with shared approaches to analytical reasoning, modelling, problem-solving and quantitative assessment. Together they support around 2000 taught students, predominantly undergraduates, alongside specialist Master's provision. Mathematics spans Mathematics, Financial Mathematics and Mathematical Modelling, while Statistical Science includes statistics, data science, economics, finance and business analytics. Both Departments support large international cohorts. The Departments are also developing a shared education and research community through UCL's Institute for Mathematical and Statistical Sciences.

Education Manager (Taught Programmes) (Earth Sciences, Risk and Disaster Reduction, Science and Technology Studies and Natural Sciences): leading the professional services team for around 1700 taught students across a complementary interdisciplinary portfolio addressing scientific, environmental, societal and technological challenges. Provision is again predominantly undergraduate, including a flexible interdisciplinary Natural Sciences programme with over 500 students, alongside Earth Sciences, Geology, Geophysics, Environmental Geoscience, Humanitarian Studies, Risk and Resilience, and Science, Technology, Policy and Communication. Teaching and assessment range from laboratory and fieldwork to projects, policy analysis, presentations and collaborative learning.

Applicants may be considered for either role. If you have a preference, please indicate this in your supporting statement. Appointments will take account of candidates’ experience, strengths and interests, alongside the needs of the two teams.

About the role

The postholders will provide high-level operational leadership for the effective delivery of undergraduate and postgraduate taught education. They will work closely with academic leaders, senior professional services colleagues and teams across UCL to develop consistent, responsive and student-focused services, while recognising the distinctive needs of the departments and programmes they support

Key responsibilities

• Lead, support and develop a team of Education Coordinators and Administrators, ensuring clear priorities, effective workload allocation and consistently high-quality delivery.
• Build strong, collaborative relationships with academic departments, programme leaders, Faculty colleagues and central UCL services.
• Work with colleagues to support the development and implementation of the Faculty’s education strategy.
• Contribute to strategic planning, service improvement, innovation and the consistent application of good practice in education administration.
• Ensure a high-quality and timely service for current and prospective students and staff across the designated programmes.
• Provide leadership and support in relation to complex student records, casework and escalated queries.
• Liaise effectively with key stakeholders, including Admissions, Student Registry Services, Student Support and Wellbeing and external partners.
• Use data and management information to monitor delivery, identify risks and inform priorities and improvements.

These are hybrid roles with a minimum of 2 days per week on site. Flexibility is essential, as there will be peak periods, particularly around student-facing activities, when increased on-campus presence may be required. Postholders are expected to spend time both in person and remotely with the departmental teams they support. Arrangements will be discussed, agreed and periodically reviewed with line managers.

Contact details

• For queries about the roles, please contact Cassie Wood, Head of Education and Student Experience, at cassandra.wood@ucl.ac.uk.

• For queries about the application process, reasonable adjustments or an accessible application format, please contact maps.ease@ucl.ac.uk.

About you

We are looking for two confident and inclusive people managers who can lead teams through change, build trust across organisational boundaries and work collaboratively with a wide range of academic and professional services colleagues. The successful candidates will be able to demonstrate:

• Strong people-management experience, with the ability to set clear expectations, support staff development, manage performance constructively and create an inclusive and accountable team culture.
• A collaborative and partnership-focused approach, with evidence of building effective relationships, influencing across teams and working through others to achieve shared outcomes.
• Experience of leading or coordinating a complex education administration service, ideally in higher education or a comparable environment.
• An understanding of university structures and of the pressures and challenges facing the higher education sector.
• Excellent verbal and written communication skills, including the ability to present complex information clearly and produce accurate, data-informed reports to deadline.
• Strong interpersonal and stakeholder-management skills, with the credibility to work effectively with students, academics, senior leaders and professional services colleagues.
• The ability to lead service improvement and change, balancing consistency across the Faculty with the needs of different departments and programmes.
• Sound judgement, effective self-management and the ability to consider the wider implications of decisions.
• The ability to prioritise competing demands, maintain high standards and deliver through others during busy periods and to tight deadlines.
• Education to degree level, or equivalent professional experience.

Please see the attached job description and person specification for full details. Please also read the attached Candidate Guidance webpage. All applications must include a supporting statement explaining, with examples, how you meet the essential criteria listed in the job description. Applications without a supporting statement will be rejected.

Please note that we reserve the right to close the advert earlier than the published date if there is a high level of interest. As a minimum, all adverts will remain open for two weeks.

What we offer

As well as the exciting opportunities this role presents, we also offer great benefits some of which are listed below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We particularly encourage applications from candidates underrepresented in UCL’s workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade 9 and 10 roles – women.

Read more: UCL Equality, Diversity and Inclusion.

Applicants should also familiarise themselves with UCL’s policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy