At a Glance
- Tasks: Lead a dynamic Billing team and ensure smooth revenue operations.
- Company: Join a global university with a commitment to excellence.
- Benefits: Enjoy 41 days of holiday, pension scheme, and cycle to work options.
- Other info: Great opportunities for professional growth and development.
- Why this job: Make a real impact on financial operations in an educational setting.
- Qualifications: Experience in finance operations and team leadership is essential.
The predicted salary is between 45000 - 55000 £ per year.
As Billing Manager, you will oversee a consistent, compliant revenue service from triage through to billing and income recognition. You’ll lead the Billing team, set priorities, monitor delivery, and advise on complex or high-risk cases while upholding financial controls and audit trails. You will build cross‑institution relationships, use metrics to drive performance, and spearhead process and system improvements. This role offers a meaningful impact on revenue operations within a global university context.
Pay / Benefits
- 41 days’ holiday (27 days annual leave, 8 bank holidays, 6 closure days)
- Option to purchase 5 additional days’ annual leave
- Defined benefit pension (CARE)
- Cycle to work scheme
- Season ticket loan
- Immigration loan or relocation support for eligible posts
Responsibilities
- Lead delivery of a compliant, user-focused revenue service from intake to income recognition
- Manage and develop the Billing team, setting priorities and monitoring performance
- Provide guidance on complex/high-risk cases while maintaining strong controls and audit trails
- Foster cross‑functional relationships and use management information to drive performance
- Lead improvements to processes, systems, SOPs and service standards
- Ensure accurate and timely service delivery and governance across faculties
- Advice on financial controls, compliance requirements and risk mitigation
Key requirements
- Significant experience in finance operations, accounts receivable, billing, credit control or related service delivery
- Experience in leading and developing a team in a large/complex organization
- Ability to manage competing priorities and deliver high-quality, customer-focused service
- Strong understanding of financial controls, audit and compliance
- Analytical skills to use management information to identify risks and drive improvements
- Effective communication and relationship-building with stakeholders
- Proficiency with Excel, finance systems, CRM or case-management systems
- Experience in improving processes, strengthening controls and standardising ways of working
- Commitment to equality, diversity and inclusion
- Effective communicator
- Relationship builder
- Influencing and advisory skills
- Excel
- CRM systems
- Case-management systems
Billing Manager employer: UNIVERSITY COLLEGE LONDON
UCL's Information Services Division (ISD) is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration among over 50,000 staff and students. With a commitment to employee growth, ISD provides extensive benefits including 41 days of holiday, a defined benefit pension scheme, and opportunities for professional development in cutting-edge technology areas. Located in the heart of London, UCL promotes a diverse and inclusive culture, making it an ideal place for those looking to make a meaningful impact in higher education.
