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- Tasks: Provide top-notch admin support for student wellbeing programmes and manage enquiries.
- Company: Join a vibrant students' union dedicated to enhancing UCL student life.
- Benefits: Enjoy flexible working, generous holidays, and a defined benefit pension scheme.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong communication skills and ability to handle sensitive information.
- Other info: Be part of a supportive team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This is an exciting role in a unique organisation. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It is an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).
Responsibilities: We are looking for an Advice and Wellbeing Administrator to provide high quality administrative support to the Advice & Wellbeing team. The role will provide support to our expanding prevention and intervention programmes such as our Active Bystander Programme, including overseeing the enquiries, scheduling, and workshop administration. This role may also include triaging Advice Service and Sexual Violence Liaison Officer enquiries, booking appointments, maintaining electronic records and providing administrative support to the Advisors/Officers.
Have you got excellent verbal and written communication skills? Are you able to understand and work within policies, procedures and regulations? If the answer is yes, then we want to hear from you.
Our ideal candidate will manage the various shared email inboxes and ensure that enquiries are responded to in a friendly, effective and efficient manner. The right candidate will handle personal information in a sensitive manner and in accordance with policies and procedures around confidentiality and data protection. The successful role holder will also work collaboratively with other members of the team to ensure that an outstanding Advice Service and wellbeing projects are provided that meet the needs of UCL students.
Qualifications: Excellent verbal and written communication skills. Ability to understand and work within policies, procedures and regulations.
Advice and Wellbeing Administrator in London employer: University College London Students' Union - UCL
Contact Detail:
University College London Students' Union - UCL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice and Wellbeing Administrator in London
✨Tip Number 1
Get to know the organisation! Research UCL's values and their Student Life Strategy. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference for students.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events related to UCL. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to advice and wellbeing. Think about how your skills align with the role and be ready to share examples of how you've handled similar situations in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in contributing to UCL's mission.
We think you need these skills to ace Advice and Wellbeing Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Advice and Wellbeing Administrator. We want to see how you can contribute to our mission of supporting UCL students!
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, don’t hold back! Use clear and concise language in your application, and maybe even share examples of how you've effectively communicated in past roles.
Be Personable and Professional: Remember, we’re looking for someone who can handle enquiries in a friendly and efficient manner. Let your personality shine through while maintaining professionalism in your written application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our vibrant team!
How to prepare for a job interview at University College London Students' Union - UCL
✨Know the Organisation Inside Out
Before your interview, take some time to research the organisation thoroughly. Understand their vision, values, and the specific programmes they offer, especially those related to student wellbeing. This will not only help you answer questions more effectively but also show your genuine interest in contributing to their mission.
✨Showcase Your Communication Skills
As an Advice and Wellbeing Administrator, excellent communication is key. Prepare examples from your past experiences where you've successfully communicated complex information or handled sensitive situations. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Familiarise Yourself with Policies and Procedures
Since the role involves working within specific policies and regulations, brush up on relevant guidelines related to student support and data protection. Being able to discuss how you would navigate these policies in real-life situations will demonstrate your readiness for the role.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the role, and the organisation's future plans. This shows that you're not just interested in the job, but also in how you can contribute to their goals and grow within the organisation.
