At a Glance
- Tasks: Support the Advice & Wellbeing team with admin tasks and student support.
- Company: Join Students’ Union UCL, a vibrant community for diverse students.
- Benefits: Enjoy generous holiday entitlement and a defined benefit pension scheme.
- Other info: Flexible working options available; great career development opportunities.
- Why this job: Make a real impact on student wellbeing and support their journey.
- Qualifications: Experience in managing enquiries and providing excellent customer service.
The predicted salary is between 31500 - 38500 £ per year.
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are looking for an Advice and Wellbeing Administrator to provide high quality administrative support to the Advice & Wellbeing team. This role will play a key part in the day-to-day operation of the Students' Union UCL Advice Service, including administering enquiry and appointment management processes, supporting the administration of our financial support funds, maintaining electronic case records and supervising student staff. The role may also provide support to our expanding prevention and intervention programmes such as our Active Bystander Programme, including overseeing the enquiries, scheduling, and workshop administration. The role is a full time and permanent contract. This role is based at our Bloomsbury campus with flexibility to work from home on a 20/80 basis (80% working from the office).
Key Requirements:
- Are you able to communicate effectively with students experiencing distress or complex circumstances?
- Are you able to work independently within agreed procedures, escalating where needed?
Our ideal candidate will be experienced in managing high-volume enquiries and administrative processes in a student or customer-facing environment. They will administer shared inboxes and appointment processes, handle personal information sensitively and in accordance with confidentiality and data protection requirements, and support students in a friendly, professional and efficient manner. The successful candidate will prioritise competing demands effectively, contribute to service improvement through accurate record keeping and reporting, and work collaboratively with colleagues and student staff to deliver an outstanding Advice Service and wellbeing projects for UCL students.
Please note, the deadline to submit applications has been brought forward to 23:59 on 12 August. Interviews will take place on the 3rd, 7th, 8th, and 9th September 2026. We can provide a skilled visa sponsorship for successful applicants, subject to specific role and individual eligibility requirements.
Advice & Wellbeing Administrator employer: University College London Students' Union - UCL
Students’ Union UCL is an exceptional employer dedicated to enhancing the student experience at University College London. With a strong commitment to staff wellbeing, we offer generous benefits such as a defined benefit pension scheme and flexible working arrangements, fostering a supportive and engaging work culture. Our focus on employee growth and development, alongside our vibrant community atmosphere, makes this an ideal place for those looking to make a meaningful impact in the lives of students.
Contact Details:
University College London Students' Union - UCL Recruitment Team
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