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- Tasks: Provide top-notch admin support for student wellbeing programmes and manage enquiries.
- Company: Join a vibrant students' union dedicated to enhancing UCL student experiences.
- Benefits: Enjoy flexible working, generous holidays, and a defined benefit pension scheme.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and ability to navigate policies and procedures.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This is an exciting role in a unique organisation. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It’s an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community. We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).
Responsibilities
- We are looking for an Advice and Wellbeing Administrator to provide high quality administrative support to the Advice & Wellbeing team.
- The role will provide support to our expanding prevention and intervention programmes such as our Active Bystander Programme, including overseeing the enquiries, scheduling, and workshop administration.
- This role may also include triaging Advice Service and Sexual Violence Liaison Officer enquiries, booking appointments, maintaining electronic records and providing administrative support to the Advisors/Officers.
- Our ideal candidate will manage the various shared email inboxes and ensure that enquiries are responded to in a friendly, effective and efficient manner.
- The right candidate will handle personal information in a sensitive manner and in accordance with policies and procedures around confidentiality and data protection.
- The successful role holder will also work collaboratively with other members of the team to ensure that an outstanding Advice Service and wellbeing projects are provided that meet the needs of UCL students.
Qualifications
- Excellent verbal and written communication skills.
- Ability to understand and work within policies, procedures and regulations.
Advice and Wellbeing Administrator employer: University College London Students' Union - UCL
Contact Detail:
University College London Students' Union - UCL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice and Wellbeing Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at UCL or similar organisations. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching UCL’s values and recent initiatives. Show us that you’re not just interested in the role, but that you genuinely care about making a difference in students' lives.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written abilities, consider doing mock interviews with friends or using online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our amazing team.
We think you need these skills to ace Advice and Wellbeing Administrator
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for supporting students shine through! We want to see how much you care about wellbeing and making a difference in their lives.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with our mission to enhance student life at UCL!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at University College London Students' Union - UCL
✨Know the Organisation Inside Out
Before your interview, take some time to research the organisation thoroughly. Understand their vision, values, and the specific services they provide for UCL students. This will not only help you answer questions more effectively but also show your genuine interest in being part of their mission.
✨Showcase Your Communication Skills
As an Advice and Wellbeing Administrator, excellent verbal and written communication skills are crucial. Prepare examples from your past experiences where you've successfully communicated complex information or handled sensitive situations. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Familiarise Yourself with Policies and Procedures
Since the role involves working within specific policies and regulations, it’s essential to demonstrate your understanding of these. Brush up on relevant data protection laws and confidentiality practices. Being able to discuss how you would handle personal information sensitively will impress your interviewers.
✨Prepare Questions That Matter
Interviews are a two-way street, so prepare thoughtful questions that reflect your interest in the role and the organisation. Ask about their current wellbeing initiatives or how they measure the success of their programmes. This shows that you’re not just looking for any job, but that you’re genuinely invested in contributing to their goals.
