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- Tasks: Manage patient referrals and ensure timely appointments in a dynamic healthcare environment.
- Company: Join UCLH, a leading NHS trust known for exceptional patient care and innovative research.
- Benefits: Enjoy opportunities for personal development, a supportive team, and a chance to make a real impact.
- Why this job: Be part of a renowned neurosciences centre, contributing to patient care and gaining valuable experience.
- Qualifications: Excellent communication skills and a commitment to teamwork are essential; previous experience is a plus.
- Other info: This role offers a unique chance to work in a multidisciplinary team at a prestigious hospital.
The predicted salary is between 30000 - 42000 £ per year.
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This post is based at the National Hospital for Neurology and Neurosurgery (NHNN), which along with the Royal London Hospital for Integrated Medicine (RLHIM), forms the largest division within the Specialist Hospitals Board: the Queen Square Division.
The NHNN is renowned internationally for clinical practice and world-class research in neurosciences. It is closely associated with the Institute of Neurology (ION). Together, NHNN and ION are considered the premier neurosciences centre in the UK. The hospital offers services in Neurology, Neurosurgery, Neuro-rehabilitation, Neuro-critical Care, and Neuro-Psychiatry, receiving referrals from across the UK and internationally. Recent developments include an Interventional MRI suite.
Main duties of the job
An exciting opportunity has arisen in the Patient Booking Team for a Band 4 Patient Booking Coordinator. The main responsibilities include managing new patient referrals from receipt to the first outpatient appointment, ensuring all Trust targets are met. The role also involves supporting other contact centre activities such as follow-up calls, managing e-referrals, departmental inboxes, and clinic amendments.
The Patient Booking Team handles all new patient referrals received by post, fax, internally, or through Choose & Book at NHNN and RLHIM. The team ensures that all outpatient targets, including the 18-week RTT target, are achieved.
If you are motivated, committed to personal and professional development, and possess excellent communication skills, we would like to meet you. The role requires the ability to work effectively within a large multidisciplinary team.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the UK\’s most complex NHS trusts, serving a diverse population. We provide academically led acute and specialist services to local, national, and international patients. Our vision is to deliver top-quality patient care, education, and research.
We operate across eight sites:
- University College Hospital (including the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We focus on diagnosing and treating complex illnesses, including women\’s health, cancer, infections, neurological, gastrointestinal, and oral diseases. Our support services include critical care, imaging, nuclear medicine, and pathology.
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Patient Booking Coordinator employer: University College London Hospitals
Contact Detail:
University College London Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Booking Coordinator
✨Tip Number 1
Familiarise yourself with the specific processes and systems used in patient booking at NHS facilities. Understanding how e-referrals and the Choose & Book system work will give you an edge during interviews.
✨Tip Number 2
Network with current or former employees of the National Hospital for Neurology and Neurosurgery. They can provide insights into the team dynamics and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your commitment to personal and professional development by engaging in relevant training or courses related to patient care and booking systems. This shows initiative and a willingness to grow within the role.
✨Tip Number 4
Prepare examples of how you've effectively communicated and collaborated within a multidisciplinary team. Highlighting your teamwork skills will resonate well with the hiring managers, as this role requires strong collaboration.
We think you need these skills to ace Patient Booking Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Patient Booking Coordinator position. Highlight key skills such as communication, organisation, and teamwork in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous roles in patient coordination or healthcare settings, and include specific examples of how you have met targets or improved processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to UCLH and your commitment to patient care. Mention your understanding of the NHS values and how they resonate with your personal and professional ethos.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Patient Booking Coordinator role.
How to prepare for a job interview at University College London Hospitals
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Patient Booking Coordinator. Familiarise yourself with the processes involved in managing patient referrals and the importance of meeting Trust targets, such as the 18-week RTT target.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, be prepared to demonstrate how you've effectively communicated in previous roles. Think of examples where you've managed difficult conversations or provided clear information to patients or colleagues.
✨Highlight Teamwork Experience
The position involves working within a large multidisciplinary team. Be ready to discuss your experience in teamwork, how you contribute to group dynamics, and any specific instances where your collaboration led to successful outcomes.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the Patient Booking Team's challenges, the hospital's vision for patient care, or opportunities for professional development within the organisation.
