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- Tasks: Support maternity referrals, book appointments, and assist patients with queries.
- Company: Join UCLH, a leading NHS trust dedicated to top-quality patient care.
- Benefits: Gain valuable experience in a dynamic environment with career progression opportunities.
- Why this job: Make a real difference in patients' experiences while enhancing your skills.
- Qualifications: Excellent customer care skills and attention to detail are essential.
- Other info: Be part of a diverse team in a supportive and innovative healthcare setting.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a bright and enthusiastic individual to join our maternity administration team to work as a MBT Admin assistant within our Antenatal Outpatients multi-disciplinary team. This role will involve supporting the Maternity Referrals process by registering new patients onto EPIC, booking their appointments and ultrasound scans, in line with national guidance. It will also involve jointly manning the busy Maternity appointments phone line, taking calls from patients about appointment changes, requests and questions. You will also be monitoring/actioning relevant EPIC workqueues as required. This role will have a significant and direct impact on our patients' experiences and will also involve rescheduling and cancelling clinics when needed and responding to EPIC in-basket, secure chats and email inbox queries. The successful applicant will be patient focused with excellent customer care skills and an eye for detail. They will enjoy daily interactions with patients, visitors, and multidisciplinary hospital staff. We are looking for candidates who are seeking an opportunity to enhance their skills and knowledge across the different areas to be covered. The work will be interesting and varied, giving good grounding for career progression.
Main duties of the job:
- Actioning maternity booking team referrals
- Jointly manning the maternity phone tree
- Liaising with a multi-disciplinary team of clinicians and administrators
- Interacting with patients including resolving queries and complaints in person, via email or telephone
- Participating in service improvement projects
- Epic Work queue and waiting list management
Working for our organisation: University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: University College Hospital, National Hospital for Neurology and Neurosurgery, Royal National ENT and Eastman Dental Hospitals, University College Hospital Grafton Way Building, Royal London Hospital for Integrated Medicine, University College Hospital Macmillan Cancer Centre, The Hospital for Tropical Diseases, University College Hospital at Westmoreland Street. We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH.
Patient Booking Assistant in England employer: University College London Hospitals
Contact Detail:
University College London Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Booking Assistant in England
✨Tip Number 1
Get to know the company! Research UCLH and its values. When you understand their mission, you can tailor your conversations to show how you fit into their vision of delivering top-quality patient care.
✨Tip Number 2
Practice your customer care skills! Since this role is all about interacting with patients and resolving queries, think of scenarios where you might need to handle difficult situations. Role-play with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any open days. This not only gives you insights into the role but also shows your enthusiasm for joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about wanting to be part of the UCLH family.
We think you need these skills to ace Patient Booking Assistant in England
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for patient care shine through in your application. We want to see that you're excited about the role and ready to make a difference in our maternity team!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or administrative roles. We love seeing how your skills align with what we do at UCLH.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you’re the perfect fit for the Patient Booking Assistant role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at University College London Hospitals
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Patient Booking Assistant role. Familiarise yourself with the responsibilities like managing appointments and liaising with patients and staff. This will help you answer questions confidently and show your enthusiasm for the position.
✨Practice Customer Care Scenarios
Since this role involves a lot of patient interaction, it’s crucial to demonstrate your customer care skills. Prepare for potential scenarios where you might need to resolve queries or complaints. Practising these situations can help you articulate your approach during the interview.
✨Familiarise Yourself with EPIC
As you'll be using EPIC for patient registrations and bookings, having a basic understanding of how it works will give you an edge. If you have experience with similar systems, be ready to discuss that. If not, do a bit of research to show your willingness to learn.
✨Show Your Team Spirit
This role is part of a multi-disciplinary team, so highlight your ability to work collaboratively. Share examples from past experiences where you’ve successfully worked in a team setting, especially in a busy environment. This will demonstrate that you’re a great fit for their dynamic team.