Administration Team Leader in England

University College London Hospitals NHS Foundation Trust (UCLH), a complex UK NHS trust, is seeking a dynamic, enthusiastic, and self-motivated Administration Team Leader to join the Haematology team. This role involves providing supervision and leadership to a small outpatient administration team, with line management responsibility, to ensure a high-quality, effective, and efficient service focused on positive patient experience.

The post holder will offer expert administrative support to multidisciplinary clinical teams, guiding them through complex pathways and monitoring waiting lists and service capacity to meet targets. Contributions to service improvement initiatives and the strategic direction of the administration service are key. Essential duties also include managing complex booking issues, ensuring accurate data capture, and overseeing team development and rota management.

The ideal candidate will be proactive, driven, and highly motivated, demonstrating strong engagement and support for colleagues.

Main duties of the job include:

• Leading and supervising a specialty administration team, ensuring a high-quality, efficient patient administrative service that supports clinical pathways and excellent patient experience.
• Overseeing waiting lists and RTT performance, coordinating appointments and referrals, resolving complex queries and complaints, and acting as the point of contact between patients, clinicians, and managers.
• Managing staff, training, performance, data quality and reporting, and contributing to service improvement, capacity management, and change initiatives across the specialty.

Working for our organisation, UCLH is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal, and oral disease. It has world-class support services including critical care, imaging, nuclear medicine, and pathology.