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- Tasks: Manage patient admissions and communications in a dynamic healthcare environment.
- Company: Join UCLH, a leading NHS trust known for excellent patient care and research.
- Benefits: Part-time hours, supportive team, and opportunities for personal growth.
- Other info: Be part of a diverse team dedicated to top-quality healthcare.
- Why this job: Make a real difference in patient experiences while developing your administrative skills.
- Qualifications: Strong communication skills and ability to work under pressure.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen to join the Neurology department within the National Hospital for Neurology and Neurosurgery. We are seeking a part-time (30 hours per week) Administration Coordinator to carefully manage the administrative processes of Day Care and Inpatient admissions. We are looking for an individual with strong communication and interpersonal skills as well as the ability to work well under pressure and meet the challenges of working to deadlines. A successful candidate will be a team player with good organisational skills, flexibility, and the ability to work autonomously. They will be dedicated to delivering a positive patient experience, excellent customer service and effective support to the multi-disciplinary team.
Main duties of the job
- Monitoring and reviewing the team email inbox;
- Corresponding and effectively communicating with patients, including via telephone and letter, regarding their care and admission;
- Liaising with a wide variety of clinical teams and other departments within the hospital, such as Neurophysiology and Radiology;
- Establishing good relationships and effective communication with medical and nursing staff and allied-health professionals;
- Manage patient bookings and ensuring good record keeping using the Trust's electronic record system (Epic);
- Supporting and maintaining patient flow through the Hospital;
- Attendance at the Site's bed meeting;
- Arranging hotel bookings for patients;
- Participating in the monthly Team meeting.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
Administration Coordinator in England employer: University College London Hospitals
Contact Detail:
University College London Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Coordinator in England
✨Tip Number 1
Network like a pro! Reach out to current employees at UCLH or in similar roles on LinkedIn. A friendly chat can give you insider info and might just land you a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and patient care. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed multiple tasks under pressure, as this is key for the Administration Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Administration Coordinator in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administration Coordinator role. Highlight your relevant experience in managing administrative processes and your strong communication skills, as these are key for this position.
Showcase Your Team Spirit: We’re looking for a team player! In your application, mention any experiences where you’ve successfully collaborated with others, especially in high-pressure situations. This will show us that you can thrive in our dynamic environment.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your ability to communicate effectively, just like you would when liaising with patients and clinical teams.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at University College London Hospitals
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administration Coordinator. Familiarise yourself with the key tasks like managing patient bookings and liaising with clinical teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with patients or colleagues in the past. Think about times when you had to handle difficult conversations or ensure clear information was shared—these stories will highlight your interpersonal skills.
✨Demonstrate Organisational Prowess
Being organised is key for an Administration Coordinator. Bring up specific strategies you've used to manage your time and workload, especially under pressure. You might want to mention tools or methods you use to keep track of tasks and deadlines, as this will show you can handle the demands of the job.
✨Emphasise Teamwork and Flexibility
This role requires a team player who can also work autonomously. Prepare to discuss how you've collaborated with others in previous roles and how you adapt to changing situations. Highlighting your flexibility and ability to support a multi-disciplinary team will resonate well with the interviewers.