Administration Coordinator

Job overview

We are looking for a proactive, detail-orientated team player, to join our large administrative team. The post-holder will be responsible for managing the patient pathway and ensuring that key operational standards are met, such as activity and theatre utilisation targets.

This post involves working closely with patients and staff in various departments. Strong interpersonal skills are essential, as it involves being the primary point of contact for colleagues, patients, relatives and other organisations.

Excellent organisational and communication skills, professionalism, flexibility, accuracy, and the ability to work autonomously, with attention to detail, within a busy environment are essential.

Main duties of the job

• Coordinate and oversee daily administrative operations to ensure smooth functioning.
• Implement and maintain efficient office procedures and systems.
• Collaborate with clinical and non-clinical teams to streamline processes and improve service delivery.
• Handle patient queries and complaints with professionalism and empathy.
• Ensure compliance with NHS policies, procedures, and regulations.
• Oversee / Cover bookings and scheduling across sub-specialties.
• Management and actioning of waitlists.
• Ensure key operational standards are met (activity and theatre utilisation targets, etc).
• Contribute to continuous improvement initiatives within the department.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National Throat, Nose and Ear Hospital
• Eastman Dental Hospital
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospitals at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.