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- Tasks: Coordinate patient appointments and ensure timely bookings in a busy cancer service team.
- Company: Join UCLH NHS Foundation Trust, a leading healthcare provider committed to high-quality patient care.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Why this job: Be part of a compassionate team making a real difference in patients' lives while enhancing your skills.
- Qualifications: Experience in administration within the NHS or private sector and excellent communication skills are essential.
- Other info: Flexibility to cover team members and suggest improvements is key to this dynamic role.
The predicted salary is between 28800 - 43200 £ per year.
Applications are invited for the post of Admin Coordinator at University College London Hospitals based at Westmoreland Street Hospital. The ideal candidate will be motivated and enthusiastic, with a passion for high-quality patient care, and the ability to work under pressure as part of a multi-disciplinary team. This role is responsible for coordinating the cystectomy pathway and ensuring patients are booked promptly. It offers an excellent opportunity for a highly organized and conscientious individual to be part of a busy team providing administrative support to the cancer service. The successful candidate must have experience working as an administrator in an NHS or private organization, possess excellent communication skills, and be able to follow instructions from multiple sources. The candidate should be able to prioritize their workload and work independently.
Main duties of the job:
- Coordinating patients through the cystectomy pathway, ensuring outpatient appointments and surgical admissions are scheduled promptly according to clinical guidance.
- Booking patients within tight timeframes, maintaining oversight of demand and capacity.
- Flexibility to cover other team members as needed is essential.
- Suggesting improvements to enhance service quality and evaluating these collaboratively with your team leader.
- Creating and validating record-keeping processes.
- Working closely with the UroOncology admin and clinical teams to ensure efficient service delivery and compliance with cancer waiting time targets.
The main tasks include:
- Booking appointments and surgical admissions timely and flagging capacity issues.
- Communicating effectively with patients.
- Responding to queries via phone and email.
- Showing compassion and empathy.
- Maintaining communication with clinicians regarding patient concerns.
- Covering for team members during absence.
UCLH NHS Foundation Trust is one of the UK's most complex NHS trusts, serving a diverse population. We provide leading acute and specialist services, including cancer, neurological, and women's health services across multiple sites, including Westmoreland Street. We are committed to delivering high-quality patient care, education, and research. Our sustainability pledge aims for a net zero carbon health service by 2031 for direct emissions and 2040 for indirect emissions.
Admin co-ordinator employer: University College London Hospitals
Contact Detail:
University College London Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin co-ordinator
✨Tip Number 1
Familiarise yourself with the cystectomy pathway and the specific administrative processes involved. Understanding the nuances of this pathway will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees at UCLH to gain insights into the team dynamics and expectations. This can provide you with valuable information that can be used to tailor your approach during the interview.
✨Tip Number 3
Prepare to discuss your experience in managing tight deadlines and prioritising tasks. Be ready to share specific examples that highlight your organisational skills and ability to work under pressure, as these are crucial for the Admin Coordinator role.
✨Tip Number 4
Showcase your communication skills by practising how you would handle patient queries and concerns. Being able to convey empathy and clarity in your responses will be key in demonstrating your fit for the role.
We think you need these skills to ace Admin co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Admin Coordinator position. Highlight key skills such as communication, organisation, and the ability to work under pressure.
Tailor Your CV: Customise your CV to reflect your relevant experience in administration, particularly within NHS or private organisations. Emphasise your organisational skills and any experience with patient care or scheduling.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for high-quality patient care and your ability to work in a multi-disciplinary team. Mention specific examples of how you've successfully managed workloads and improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. Ensure that your documents are clear, concise, and professional, reflecting your attention to detail.
How to prepare for a job interview at University College London Hospitals
✨Show Your Organisational Skills
As an Admin Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your previous experience where you successfully prioritised your workload and met tight deadlines.
✨Communicate with Compassion
Effective communication is key in this role, especially when dealing with patients. Be ready to discuss how you've handled sensitive situations in the past, showing empathy and understanding while maintaining professionalism.
✨Familiarise Yourself with the Cystectomy Pathway
Understanding the cystectomy pathway will give you an edge in the interview. Research the process and be prepared to discuss how you would coordinate patient appointments and admissions within the required timeframes.
✨Demonstrate Team Collaboration
This role requires working closely with various teams. Share examples of how you've collaborated with others in a multi-disciplinary setting, highlighting your flexibility and willingness to support team members when needed.
