Mediation Service Administrator & Support Officer SPWS

Are you enthusiastic, dedicated, and hardworking with excellent administration skills and an ability to thrive in a fast-paced environment? Do you care about supporting positive communication and conflict resolution, and would you like to be part of a service to help staff resolve workplace issues? We are seeking a compassionate, organised, and highly motivated Mediation Service Administrator to play a pivotal role in the UCLH Staff Psychology & Welfare Service (SPWS) team. We seek a person who is aiming to pursue a career in Administration or Organisational Development and who is interested in mediation and conflict resolution work.

The Main Responsibilities Of The Post

• Book and log mediations, conflict coaching sessions, and team interventions and workshops.
• Liaise with referrers and parties, updating relevant systems, booking rooms, sending reminders, and mediation information.
• Allocate co-mediators for sessions and track their progress, checking for conflicts of interest as soon as mediators are booked to ensure time to find an alternative co-mediator if necessary.
• Collect and collate service feedback and evaluation data.
• Assist with admin relating to mediator CPD and supervision sessions e.g. photocopying, tech support, checking and updating attendance records, attending sessions if requested.
• Book and record activity relating to communication skills workshops.
• Update project tracker with information on conflict resolution and restorative projects.
• Provide clients with necessary documentation (confidentiality agreements, mediation information, questionnaires) and log this on relevant systems.
• Organise and plan for meetings and provide administrative support as required.
• Ensure that all projects are accurately documented in a systematic way.
• Ensure that procedures on the system are followed at all times and that all changes or additions are recorded quickly and accurately.
• Carry out Mediation Service administration duties i.e. photocopying and filing, answering emails/telephone etc. as required.
• Actively participate in team/departmental meetings.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites: University College Hospital (incorporating the Elizabeth Garrett Anderson Wing), National Hospital for Neurology and Neurosurgery, Royal National ENT and Eastman Dental Hospitals, University College Hospital Grafton Way Building, Royal London Hospital for Integrated Medicine, University College Hospital Macmillan Cancer Centre, The Hospital for Tropical Diseases, University College Hospital at Westmoreland Street.

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal, and oral disease. It has world-class support services including critical care, imaging, nuclear medicine, and pathology.

We are committed to sustainability and have pledged to become a carbon net-zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For further details/informal visits contact: Name: Jennifer Owen Job title: Mediation Coordinator Email address: #J-18808-Ljbffr