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- Tasks: Support the Pain Management team with admin coordination and patient pathways.
- Company: Join UCLH, a leading NHS trust known for excellent patient care and research.
- Benefits: Enjoy a friendly work environment, opportunities for growth, and a commitment to sustainability.
- Why this job: Be part of a dynamic team making a real impact on patient experiences.
- Qualifications: Strong communication skills and a passion for patient care are essential.
- Other info: Work in a multi-disciplinary team at one of the UK's most complex NHS trusts.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of a high-quality service. You will work collaboratively to assist in providing excellent secretarial and administrative services within the Pain Management team at the National Hospital.
In this role, you will be working in the Pain Team – supporting consultants in the delivery of their role through admin coordination. This post will actively manage the administrative processes attached to patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high-quality administration service, a positive patient experience, and excellent customer service.
Both written and verbal excellent communication skills are expected. In addition, as part of your role, you would be required to assist with RTT and slot utilisation for your department to meet the Trust’s stringent targets. You will use the new EHRS system to collate clinic information in time for the clinics, book and reschedule appointments, retrieving information using various hospital systems, answering queries from patients, other departments, and external sources as required.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites: University College Hospital (incorporating the Elizabeth Garrett Anderson Wing), National Hospital for Neurology and Neurosurgery, Royal National ENT and Eastman Dental Hospitals, University College Hospital Grafton Way Building, Royal London Hospital for Integrated Medicine, University College Hospital Macmillan Cancer Centre, The Hospital for Tropical Diseases, University College Hospital at Westmoreland Street.
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal, and oral disease. It has world-class support services including critical care, imaging, nuclear medicine, and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Administrator Co-ordinator employer: University College London Hospitals NHS Foundation Trust
Contact Detail:
University College London Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator Co-ordinator
✨Tip Number 1
Familiarise yourself with the Pain Management team and their services. Understanding the specific challenges they face will help you demonstrate your enthusiasm and readiness to contribute effectively during interviews.
✨Tip Number 2
Network with current or former employees of UCLH, especially those in administrative roles. They can provide valuable insights into the work culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Brush up on your knowledge of the EHRS system and other hospital management software. Being able to discuss your familiarity with these tools can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've provided excellent customer service in previous roles. Highlighting your communication skills and ability to handle patient queries will show that you're a great fit for the team.
We think you need these skills to ace Administrator Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Administrator Co-ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Communication Skills: Since excellent written and verbal communication skills are essential, provide specific examples in your CV and cover letter that demonstrate your ability to communicate effectively in a busy environment.
Showcase Teamwork Experience: Emphasise your experience working in multi-disciplinary teams. Mention any relevant roles where you collaborated with others to achieve common goals, particularly in healthcare or administrative settings.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific skills and experiences that make you a great fit for the Pain Management team. Use keywords from the job description to ensure your application stands out.
How to prepare for a job interview at University College London Hospitals NHS Foundation Trust
✨Show Enthusiasm for Patient Contact
Make sure to express your genuine interest in working with patients. Share any relevant experiences where you’ve successfully interacted with patients or provided excellent customer service, as this role heavily involves patient contact.
✨Demonstrate Team Collaboration Skills
Highlight your ability to work within a multi-disciplinary team. Prepare examples of past experiences where you collaborated effectively with colleagues from different departments to achieve a common goal.
✨Familiarise Yourself with Administrative Processes
Since the role involves managing administrative processes, brush up on your knowledge of patient pathways and appointment scheduling. Be ready to discuss how you would ensure a smooth and efficient service for both the team and patients.
✨Communicate Clearly and Confidently
Both written and verbal communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently, and consider preparing a few questions to ask the interviewers to demonstrate your engagement and communication skills.
