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- Tasks: Join our team to manage patient pathways and appointments in a dynamic healthcare environment.
- Company: UCLH is a leading NHS trust known for exceptional patient care and innovative research.
- Benefits: Enjoy excellent development opportunities and a chance to make a real impact in healthcare.
- Why this job: Be part of a supportive team dedicated to delivering top-quality patient experiences.
- Qualifications: Previous admin experience is essential; a passion for healthcare is a plus!
- Other info: Flexible working options may be available; reach out for informal visits.
The predicted salary is between 28800 - 43200 £ per year.
The Admin Co-ordinator role offers an exciting opportunity to join our administration team in the Endoscopy Unit, which provides first-class administration and reception services to the Division. As part of our Patient Pathway team, you will be responsible for tracking patients through their care pathways, organising patient appointments, and processing clinical correspondence in a timely manner. You will act as a key support point for the Clinical Nurse Endoscopists by assisting with administrative tasks. Successful candidates will have previous administration experience and either experience working in an NHS organisation or a desire to work within a healthcare setting. They should be able to communicate effectively with patients and colleagues, and possess excellent team working, negotiation, and organisational skills. Above all, they will be committed to delivering excellent patient care. We offer excellent development opportunities within the Division and across the organisation.
Key Responsibilities:
- Co-ordinate and take responsibility for patient pathways within their designated sub-specialty areas.
- Manage day case admissions within the Endoscopy Unit.
- Serve as the primary contact point between the multidisciplinary team, patients, and relatives.
- Provide advice and support for troubleshooting non-routine matters or resolving initial complaints.
- Support clinical and administrative teams to ensure a positive patient experience.
- Provide cross-cover for administrative areas across the Division to maintain high patient satisfaction levels.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the UK's most complex NHS trusts, serving a diverse population with a range of services. Our vision is to deliver top-quality patient care, education, and research. We provide acute and specialist services across eight sites, including: University College Hospital (including Elizabeth Garrett Anderson Wing), National Hospital for Neurology and Neurosurgery, Royal National ENT and Eastman Dental Hospitals, Grafton Way Building, University College Hospital, Royal London Hospital for Integrated Medicine, Macmillan Cancer Centre, The Hospital for Tropical Diseases, Westmoreland Street, University College Hospital. UCLH specializes in complex illnesses, women's health, and treatments for cancer, infection, neurological, gastrointestinal, and oral diseases. We also have world-class support services including critical care, imaging, nuclear medicine, and pathology. We are committed to sustainability, aiming to become a carbon net-zero health service by 2031 for direct emissions and by 2040 for indirect emissions.
Admin Co-ordinator employer: University College London Hospitals NHS Foundation Trust
Contact Detail:
University College London Hospitals NHS Foundation Trust Recruiting Team
gabrielle.browne@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Co-ordinator
✨Tip Number 1
Familiarise yourself with the specific patient pathways and administrative processes within the NHS, particularly in an Endoscopy Unit. Understanding these will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of UCLH or similar NHS organisations. They can provide valuable insights into the role and the work culture, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Prepare to showcase your organisational and communication skills through examples from your previous experience. Think of specific situations where you successfully managed patient interactions or resolved administrative challenges.
✨Tip Number 4
Reach out to Gabrielle Brown or Louise Cronin via email for an informal chat about the role. This not only shows your enthusiasm but also gives you a chance to ask questions that could set you apart from other candidates.
We think you need these skills to ace Admin Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Admin Co-ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous administration experience, especially within an NHS organisation or healthcare setting. Provide specific examples of how you've successfully managed patient pathways or supported clinical teams in your past roles.
Showcase Communication Skills: Since effective communication is crucial for this role, include examples that demonstrate your ability to communicate clearly with patients and colleagues. Mention any experience you have in resolving complaints or troubleshooting issues.
Express Commitment to Patient Care: Convey your dedication to delivering excellent patient care in your application. Discuss any relevant experiences that showcase your commitment to improving patient experiences and supporting healthcare teams.
How to prepare for a job interview at University College London Hospitals NHS Foundation Trust
✨Show Your Administration Skills
Make sure to highlight your previous administration experience during the interview. Be prepared to discuss specific examples of how you've successfully managed tasks, organised appointments, or supported a team in a similar setting.
✨Demonstrate Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might be asked to role-play scenarios involving patient interactions, so think about how you would handle various situations with empathy and professionalism.
✨Understand the Patient Pathway
Familiarise yourself with the concept of patient pathways and how they function within the NHS. Being able to discuss how you would coordinate and manage these pathways will show your commitment to delivering excellent patient care.
✨Express Your Team Spirit
This role requires strong teamwork skills. Be ready to share examples of how you've worked collaboratively in the past, especially in high-pressure environments. Emphasising your ability to support clinical and administrative teams will resonate well with the interviewers.
