Transport Assistant Service Manager

Overview

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Job overview

We have an exciting opportunity for an Assistant Service Manager at UCLH in our Transport Department. This role requires a dynamic and collaborative individual to support our transport teams, including the patient assessment & booking team, front of house team, and our internal goods delivery team. The role will act as a deputy to the Transport Operational Manager and is critical in supporting the department to run smoothly and efficiently.

You should possess current experience in transport services alongside sound leadership skills, excellent analytical, data interrogation, reporting and communication and negotiation skills, an ability to work effectively across teams and be able to manage your time effectively in a constantly changing environment.

You will be supported directly by the Transport Operational Manager in the first instance. We are committed to providing ongoing support, training and development and opportunities to learn and there is scope to develop, contribute and lead on various service initiatives and developments.

Main duties of the job

The post holder will have responsibility for supporting the Operational Manager and transport teams to ensure that services are efficiently and effectively run within the transport department. This will be achieved through excellent human resource, financial and performance management, and leadership to achieve improvement in process and outcomes with support of the divisional management team.

The post holder will be responsible for all reporting requests and analysis providing monthly and ad hoc reports as required against a range of operational datasets. The role will also be critical in supporting the department in meeting its quality and compliance objectives including but not limited to complaints responses, incident reporting and investigation as well as policy and financial compliance.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women\’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff. UCLH is recognised as a top trust to work at in England; flexible working is available. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification

Knowledge & Qualifications

Essential criteria

• Degree and/or an appropriate professional qualification or equivalent

Desirable criteria

• Masters level qualification or equivalent specialist knowledge acquired by experience

Experience

Essential criteria

• Previous managerial experience in a large and complex organisation preferably within the NHS
• Proven experience analysing and interpreting performance data
• A proven record of success in managing change while also developing and maintaining high standards of quality.

Desirable criteria

• Experience of working in a busy transport service/setting

Skills and Abilities

Essential criteria

• Excellent communication skills, including the ability to liaise, negotiate and influence effectively at Divisional management and all senior levels.
• Quality focussed with an innovative approach and the ability to solve complex problems
• Excellent IT skills including Microsoft Office packages
• Evidence of political awareness and sensitivity to the high profile of the Trust

Other requirements, including:

Essential criteria

• Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
• A commitment to promoting equality and diversity in the workplace and in service delivery and development

At UCLH, we have a real \’One Team\’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: flexible working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage\’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor\’s contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

For further support on submitting an application please refer to the NLPSS Applicant Toolkit: https://royalfree.pagetiger.com/cuuomnr/1

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Documents to download

• Job Description (PDF, 592.3KB)
• Functional Requirements (PDF, 262.3KB)
• UCLH Values (PDF, 860.9KB)