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- Tasks: Be the friendly face for patients, managing enquiries and ensuring smooth operations.
- Company: Join UCLH, a top-rated NHS trust known for excellent patient care and staff satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Make a real difference in patients' lives while working in a dynamic healthcare setting.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Work on-site in a vibrant team, contributing to world-class healthcare services.
The predicted salary is between 30000 - 42000 £ per year.
As a Receptionist at University College London Hospitals NHS Foundation Trust (UCLH), you will play a vital role as the first point of contact for our patients and visitors. You’ll provide a warm welcome, deliver exceptional customer service, and support clinical and administrative teams to ensure a smooth patient journey.
Working in a fast-paced environment you’ll handle multiple priorities and respond calmly to changing demands. You’ll be someone who enjoys problem-solving — using initiative to identify and resolve issues for patients and clinical teams — and who takes pride in helping services run efficiently. This role is ideal for an organised, approachable professional who thrives in a dynamic environment and is committed to providing an excellent patient experience.
This job requires being on‑site in a patient‑facing environment 5‑days a week. While in post, there will be no opportunities for remote working. You will greet patients and visitors, manage a busy reception area, and handle a range of enquiries both in person and by phone or email. You’ll register patients, check them in for appointments, update electronic health records accurately, and support the coordination of busy outpatient clinics.
You’ll be proactive in spotting and resolving issues that could affect patient flow or clinic outcomes — for example, rescheduling appointments, escalating delays, or resolving booking discrepancies. The role involves balancing competing demands, supporting patients who need reassurance or additional assistance, and liaising closely with clinical and administrative colleagues to keep services running smoothly.
You’ll also arrange interpreters and transport when required, maintain confidentiality at all times, and contribute to continuous improvement by suggesting practical solutions to everyday challenges. Flexibility and teamwork are key, as you may provide support across different areas within your department.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top‑quality patient care, excellent education, and world‑class research.
We provide first‑class acute and specialist services across eight sites: University College Hospital (incorporating the Elizabeth Garrett Anderson Wing), National Hospital for Neurology and Neurosurgery, Royal National ENT and Eastman Dental Hospitals, University College Hospital Grafton Way Building, Royal London Hospital for Integrated Medicine, University College Hospital Macmillan Cancer Centre, The Hospital for Tropical Diseases, University College Hospital at Westmoreland Street.
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff.
Receptionist | University College London Hospitals NHS Foundation Trust employer: University College London Hospital
Contact Detail:
University College London Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist | University College London Hospitals NHS Foundation Trust
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a receptionist at UCLH. This way, when you get that interview, you can show off your knowledge and enthusiasm for providing top-notch patient care.
✨Tip Number 2
Practice your people skills! As the first point of contact, you'll need to be warm and approachable. Role-play with friends or family to nail down how you'd handle different scenarios, like dealing with a stressed patient or managing multiple enquiries at once.
✨Tip Number 3
Network like a pro! Connect with current or former UCLH staff on LinkedIn. They can give you insider tips about the work culture and what it’s really like to be part of the team. Plus, it shows your genuine interest in the trust!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there. Don’t miss out on the chance to join one of the best NHS trusts in England!
We think you need these skills to ace Receptionist | University College London Hospitals NHS Foundation Trust
Some tips for your application 🫡
Show Your Warmth: As a Receptionist, you'll be the first face our patients see, so let your personality shine through in your application. Use friendly language and share experiences that highlight your customer service skills.
Highlight Your Organisational Skills: We need someone who can juggle multiple tasks like a pro! Make sure to mention any past roles where you managed busy environments or handled competing priorities effectively.
Problem-Solving is Key: In your application, give examples of how you've tackled challenges in previous jobs. We love candidates who can think on their feet and come up with practical solutions!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with UCLH.
How to prepare for a job interview at University College London Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist at UCLH. Familiarise yourself with the key tasks like managing patient enquiries, updating health records, and supporting clinical teams. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
As the first point of contact for patients and visitors, exceptional customer service is crucial. Prepare examples from your past experiences where you provided outstanding service or resolved issues effectively. This will highlight your ability to handle the fast-paced environment and multiple priorities.
✨Demonstrate Problem-Solving Abilities
UCLH values proactive problem solvers. Think of situations where you identified and resolved issues, especially in a busy setting. Be ready to discuss how you can apply this skill to ensure smooth patient flow and clinic outcomes during your interview.
✨Emphasise Teamwork and Flexibility
The role requires collaboration across different areas within the department. Share examples of how you've worked successfully in a team and adapted to changing demands. This will show that you're not only organised but also a supportive colleague who thrives in a dynamic environment.
