At a Glance
- Tasks: Support patient care by coordinating discharges and communicating with patients and families.
- Company: Join UCLH, a leading NHS trust dedicated to high-quality patient care and innovative research.
- Benefits: Enjoy flexible working, a friendly team, and opportunities for personal growth.
- Why this job: Make a real difference in patient care while working in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Be part of a tight-knit team focused on improving staff experiences and patient outcomes.
The predicted salary is between 36000 - 60000 £ per year.
You will be responsible for working alongside the other ward administrators and the staff on the ward to ensure high quality patient care. You will be required to assist with coordinating patient discharges, booking transport and communicating with patients and their family members. Excellent communication skills are essential, as is a focus on patient care.
You will work alongside our doctors, nurses and other members of the multidisciplinary team to support them in the administrative tasks required to carry out the clinical work in the department. You will be required to engage in patient flow, understanding the discharge metrics and engaging with the wider team to ensure efficient processes are followed, escalating to management where required.
We expect you to be hard working, engaged and supportive towards your colleagues. You will have to learn and practice a number of different administrative functions, and to offer feedback and suggestions to improve the service. It is important to provide an excellent level of service to our patients including being friendly, helpful and approachable at all times.
The team on T08 is comprised of Infection, Respiratory and Rheumatology patients with the ward administrators acting as front of house for all first-line patient and family queries. All teams strive to work together and communicate as efficiently as possible, to provide the highest quality patient care and work towards the trust targets.
We have spent many years building a tight-knit, friendly, welcoming, and warm environment to work in. As we are relatively small everybody gets to know each other which creates an open, informal, and safe working culture. We believe people should enjoy their work and have fun, as well as working hard to provide a top-class service.
We have an ongoing process to improve our staff’s working lives and regularly seek feedback from everyone as how to achieve this.
Ward Administrator | University College London Hospitals NHS Foundation Trust employer: University College London Hospital
Contact Detail:
University College London Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Administrator | University College London Hospitals NHS Foundation Trust
✨Tip Number 1
Network like a pro! Reach out to current or former employees at UCLH on LinkedIn. Ask them about their experiences and any tips they might have for landing the Ward Administrator role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and administrative tasks. We recommend role-playing with a friend or family member to get comfortable with your responses. The more you rehearse, the more confident you'll feel!
✨Tip Number 3
Show your passion for patient care during the interview. Share specific examples of how you've gone above and beyond in previous roles to support patients or colleagues. This will demonstrate that you're not just looking for a job, but that you genuinely care about making a difference.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're serious about joining the UCLH team. Good luck!
We think you need these skills to ace Ward Administrator | University College London Hospitals NHS Foundation Trust
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ward Administrator role. Highlight your communication skills and any relevant experience in patient care or administrative tasks. We want to see how you can contribute to our team!
Show Your Passion for Patient Care: In your application, let us know why you're passionate about providing excellent patient care. Share any experiences that demonstrate your commitment to being friendly, helpful, and approachable. This is key for us at UCLH!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in a role that requires it daily!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at UCLH!
How to prepare for a job interview at University College London Hospital
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Ward Administrator. Familiarise yourself with patient care processes, discharge metrics, and the administrative tasks that support clinical work. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated with patients, families, or colleagues in the past. Think about times when you resolved conflicts or provided support, as these stories will highlight your ability to engage with others in a friendly and approachable manner.
✨Emphasise Teamwork and Support
UCLH values a collaborative environment, so be ready to discuss your experience working in teams. Share specific instances where you supported colleagues or contributed to a positive team dynamic. This will show that you’re not just focused on your own tasks but are also committed to helping the entire team succeed.
✨Prepare Questions About Improvement Processes
Since the role involves offering feedback and suggestions for service improvement, come prepared with thoughtful questions about current processes. Ask how the team gathers feedback and implements changes. This shows your proactive attitude and willingness to contribute to the ongoing development of the ward's operations.
