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- Tasks: Lead and develop a vibrant volunteer service at UCLH, enhancing patient experiences.
- Company: Join UCLH, the top NHS trust in England, known for its inclusive culture.
- Benefits: Enjoy flexible working, discounts, and a supportive environment focused on wellbeing.
- Why this job: Make a real difference in healthcare while managing a diverse team of volunteers.
- Qualifications: Experience in volunteer management and excellent communication skills are essential.
- Other info: Be part of a dynamic team committed to sustainability and community impact.
The predicted salary is between 36000 - 60000 £ per year.
At UCLH, volunteers are a key part of our team. Last year, 751 people volunteered with us, and we usually have 400-500 active volunteers at any one time. We are looking for an experienced volunteer manager to take on the post of UCH Volunteer Services Manager.
Reporting into the Trust Lead for Volunteers, the UCH Volunteer Services Manager has responsibility for managing volunteering with UCH sites including the Tower, Podium, Emergency Department, Grafton Way Building and Westmoreland Street. Other sites are covered by the Specialist Hospitals Volunteer Services Manager.
You will be an experienced volunteer manager with experience of developing new volunteer roles, inducting and supporting volunteers. Being a good multitasker with great time management will be key when managing a cohort of approximately 140-200 volunteers based in 34+ roles within 24+ teams. With a can-do attitude and excellent communication skills, you will be able to easily build rapport with volunteers, staff and stakeholders in order to understand need and support services. This rewarding role helps make a big impact on our patient experience.
Main duties of the job:
- To co-ordinate and further develop the volunteer service within UCH
- To ensure that volunteer roles are effective
- To work with staff teams to develop new volunteer roles
- To support the induction of new volunteers and their ongoing training
- To ensure that local supervisors manage volunteers effectively and that volunteers are supported and effective in their roles
- To act as a key advocate and promoter of this service ensuring all relevant staff and patients are fully informed about the support that the service offers
Person specification:
Knowledge & Qualifications:
- Degree and/or an appropriate professional qualification or equivalent level of expertise/knowledge in volunteer management
- Knowledge of relevant legislation and policies relating to volunteering
Experience:
- Significant proven experience of working with volunteers in an NHS or health-related field
- Knowledge and experience of volunteer management including experience of recruiting and supporting volunteers
- Proven experience of success in service improvement and development in response to user group needs
- Experience of building and maintaining relationships with stakeholders across a complex organisation
- Experience of evaluating projects and services, making recommendations and change where necessary
Skills & Abilities:
- High level of interpersonal skills and empathy with the ability to liaise with all levels of staff using various methods of communication
- Ability to develop awareness and understanding of the changing needs of patients and staff within the trust
- Ability to problem solve and make decisions with minimal support
- Ability to manage time efficiently and work independently, meeting deadlines
Communication:
- Able to communicate complex, sensitive or contentious information accurately and effectively with staff, patients and at all levels of the organisations, verbally and in writing
- High level of effective oral and written communication skills
- Ability and confidence to present training to groups
At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please note that all correspondence regarding your application will be via email.
UCH Volunteer Services Manager in London employer: University College London Hospital
Contact Detail:
University College London Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UCH Volunteer Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those involved with volunteering. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching UCLH's values and recent initiatives. Show us you’re not just interested in the role but also in being part of our mission to improve patient care and volunteer services.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or mentors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their applications.
We think you need these skills to ace UCH Volunteer Services Manager in London
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in volunteer management. We want to see how you've developed roles and supported volunteers in the past. Use specific examples to demonstrate your skills!
Be Authentic: When writing your supporting statement, be yourself! If you've used AI tools, just declare it honestly. We appreciate transparency and want to know the real you.
Tailor Your Application: Don’t just send a generic application. Tailor your CV and cover letter to reflect the specific requirements of the UCH Volunteer Services Manager role. Show us why you're the perfect fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at University College London Hospital
✨Know Your Volunteer Management Stuff
Make sure you brush up on your knowledge of volunteer management principles and practices. Be ready to discuss your previous experiences in developing new volunteer roles and how you've supported volunteers in the past. This will show that you’re not just familiar with the theory but have practical experience too.
✨Show Off Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've built rapport with volunteers and staff in previous roles. This will demonstrate your ability to communicate effectively at all levels.
✨Demonstrate Your Multitasking Abilities
With a cohort of 140-200 volunteers, time management is crucial. Think of specific instances where you successfully managed multiple tasks or projects simultaneously. Highlighting your organisational skills will reassure them that you can handle the demands of the role.
✨Emphasise Your Can-Do Attitude
UCLH values a positive mindset, so be prepared to share examples of how you've tackled challenges with a proactive approach. Whether it’s adapting to changes or finding solutions to problems, showcasing your resilience and adaptability will resonate well with the interviewers.
