At a Glance
- Tasks: Lead and improve the Patient Enquiries and Bookings service for better efficiency and user satisfaction.
- Company: Join University College London Hospitals NHS Foundation Trust, a leader in healthcare excellence.
- Benefits: Enjoy flexible working, a supportive environment, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and innovation.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic team.
- Qualifications: Customer service experience in healthcare and a passion for improving NHS services.
The predicted salary is between 37338 - 44962 € per year.
A vacancy at University College London Hospitals NHS Foundation Trust. UCLH is looking for a Process & Improvement manager on a fixed‑term contract to support the successful launch and evolution of the Patient Enquiries and Bookings Administration service. The role involves evaluating and leading staff to provide a high‑quality service that is efficient, stays within financial constraints, and delivers high levels of user satisfaction.
About the Team
The Patient Enquiries & Bookings Administration Team is a fast‑paced, patient‑facing environment that serves as a vital link between patients, carers, and healthcare professionals. The team handles a constant stream of incoming calls, swiftly answers queries, processes referrals, and provides essential information.
Key Responsibilities
- Support the launch and evolution of the Patient Enquiries and Bookings Administration service.
- Evaluate service delivery and lead staff to improve efficiency and quality.
- Ensure the service operates within financial constraints while maintaining high user satisfaction.
Qualifications
- Strong customer service experience in a large, complex secondary care environment.
- Demonstrated passion for excellence in NHS services.
- Experience in process improvement and project management (preferred).
Benefits
UCLH recognises the benefits of flexible working for staff. The trust offers a supportive work environment and opportunities for professional development.
Application Details
This advert closes on Tuesday 26 May 2026.
Patient Enquiries & Bookings Process & Service Improvement Manager in London employer: University College London Hospital
University College London Hospitals NHS Foundation Trust is an exceptional employer, offering a supportive work environment that prioritises professional development and flexible working arrangements. As a key player in the healthcare sector, UCLH fosters a culture of excellence and collaboration, ensuring that employees are empowered to make meaningful contributions to patient care while enjoying opportunities for growth and advancement.
Contact Detail:
University College London Hospital Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Enquiries & Bookings Process & Service Improvement Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at UCLH on LinkedIn. A friendly chat can give us insider info about the team and the role, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to process improvement and customer service. We should also think of examples from our past experiences that highlight our skills in these areas.
✨Tip Number 3
Showcase our passion for NHS services during the interview. We can share why we believe in high-quality patient care and how we can contribute to the team's success at UCLH.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the UCLH family.
We think you need these skills to ace Patient Enquiries & Bookings Process & Service Improvement Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Process & Improvement Manager. Highlight your customer service experience and any process improvement projects you've led. We want to see how your skills align with what UCLH is looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for NHS services and how you can contribute to the Patient Enquiries & Bookings Team. Keep it engaging and relevant to the job description.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to improve efficiency and user satisfaction. Numbers and examples can really make your application stand out to us!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at UCLH.
How to prepare for a job interview at University College London Hospital
✨Know Your Stuff
Make sure you understand the ins and outs of the Patient Enquiries and Bookings Administration service. Familiarise yourself with the current processes, challenges, and any recent improvements. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about providing high-quality service, be prepared to share specific examples from your past experiences. Think about times when you’ve gone above and beyond for a patient or resolved a tricky situation. This will highlight your strong customer service background.
✨Demonstrate Your Leadership Qualities
As a Process & Improvement Manager, you'll need to lead a team effectively. Be ready to discuss your leadership style and how you've motivated teams in the past. Share examples of how you've evaluated service delivery and implemented changes that improved efficiency and user satisfaction.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team's current challenges, future projects, or how success is measured in this role. It shows that you're engaged and thinking critically about how you can contribute to the team.
