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- Tasks: Be the friendly face of our hospital, greeting patients and managing a busy reception.
- Company: Join a dedicated NHS Trust in London focused on excellent patient care.
- Benefits: Gain valuable experience in healthcare and develop your customer service skills.
- Why this job: Make a real difference in patients' lives while working in a dynamic environment.
- Qualifications: Excellent customer service and problem-solving skills are a must.
- Other info: On-site role with no remote work; perfect for those who thrive in a bustling setting.
The predicted salary is between 30000 - 42000 £ per year.
An NHS Trust in London is seeking a Receptionist to serve as the first point of contact for patients and visitors. The role involves greeting patients, managing a busy reception area, and ensuring smooth patient flow.
Ideal candidates will have excellent customer service and problem-solving skills. This position requires being on-site 5 days a week with no remote work options. Join a team dedicated to providing excellent patient care in a dynamic environment.
Hospital Reception & Patient Experience Champion employer: University College London Hospital
Contact Detail:
University College London Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospital Reception & Patient Experience Champion
✨Tip Number 1
Make sure to research the NHS Trust you're applying to. Knowing their values and mission can help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about first impressions, think of scenarios you might face at the reception and how you'd handle them. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network with current or former employees of the NHS Trust. They can provide insider tips on what the interview process is like and what qualities they value most in a Receptionist. Plus, it shows initiative!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like this one. Plus, it helps us keep track of your application and get you the support you need throughout the process.
We think you need these skills to ace Hospital Reception & Patient Experience Champion
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for patients or customers in the past, as this role is all about making people feel welcome and cared for.
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the Hospital Reception & Patient Experience Champion role. Mention specific skills and experiences that align with the job description, so we can see why you’re the perfect fit.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great candidate for this busy reception role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at University College London Hospital
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Hospital Reception & Patient Experience Champion. Familiarise yourself with the NHS Trust's values and how they prioritise patient care. This will help you demonstrate your commitment to providing excellent service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service or problem-solving. Think about situations where you had to handle difficult patients or manage a busy reception area. Being able to articulate these experiences will show that you're ready for the fast-paced environment.
✨Practice Your Communication Skills
As the first point of contact, clear communication is key. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview experience and get comfortable with speaking about your skills.
✨Dress the Part
First impressions matter, especially in a healthcare setting. Dress professionally and appropriately for the interview. This shows respect for the role and the organisation, and it sets a positive tone for your interaction with the interviewers.
