At a Glance
- Tasks: Join our Neurosurgery team as an Administration Coordinator, managing patient pathways and appointments.
- Company: UCLH is a leading NHS trust known for excellent patient care and world-class research.
- Benefits: Enjoy flexible working options and a supportive environment with great corporate perks.
- Other info: Apply before 30th July to secure your chance at this exciting opportunity!
- Why this job: Be part of a top-rated NHS trust, making a real impact on patient experiences.
- Qualifications: Strong communication skills and the ability to work under pressure are essential.
The predicted salary is between 28800 - 43200 £ per year.
Administration Coordinator | University College London Hospitals NHS Foundation Trust
Company:
Company: University College London Hospital
Salary: £34,186 - £37,389 Per annum inclusive of HCAS pro rata
The Administration Coordinator will actively manage the administrative processes attached to patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration service, a positive patient experience, and excellent customer service.
The post holder will be required to work closely with other members of the administrative team and clinical teams, including managers, administrators, nursing and medical staff, allied health professionals and support workers.
The post holder will be required to liaise with a range of staff internally and externally across the Trust and with partner and external organisations
1. Communicate clearly, effectively and appropriately with the multidisciplinary team, patients and their family, visitors or carers, and other clinicians involved in the care of the patient in line with the Trust’s values. This will include communication via emails, telephone and Mycare and complying with the patient communication policy.
2. Proactively monitor the folders in inbasket and secure chat and complete follow up action in a timely manner inline with the Patient Communications policy and local processes using relevant SOPs to follow the correct process.
3. Monitor the Letter queue folder within the Inbasket management regularly and complete follow up activities as such formatting, adding in relevant recipients and any other actions requested by clinical staff in the comment sections using the Clinic letter template SOP.
4. Manage and answer telephone calls related to the service in a courteous and prompt manner, taking telephone messages and passing on written or verbal information to patients within the timeframe stated in local processes or the patient communication policy
5. Provide patients with information about appointments or non-clinical advice and guidance regarding their care.
6. Resolve complex queries, using analysis, experience and judgement to determine when to pass the caller on to a member of the clinical team, or when to escape the call to a senior colleague.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
This advert closes on Sunday 25 Oct 2026
£34,186 - £37,389 per annum inclusive of HCAS
£75,328 - £86,114 per annum inclusive of HCAS, pro rata
£34,186 - £37,389 Per annum inclusive of HCAS
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Administration Coordinator | University College London Hospitals NHS Foundation Trust employer: University College London Hospital
University College London Hospitals NHS Foundation Trust (UCLH) is an exceptional employer, renowned for its commitment to delivering top-quality patient care and fostering a supportive work environment. With a strong emphasis on employee well-being, UCLH offers flexible working options, excellent training and development opportunities, and a collaborative culture that encourages teamwork and innovation. As the top NHS trust to work for in England, UCLH provides a unique chance to contribute to meaningful healthcare services while being part of a dedicated team that values your contributions.
Contact Details:
University College London Hospital Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administration Coordinator | University College London Hospitals NHS Foundation Trust
✨Tip Number 1
Familiarise yourself with the specific administrative processes in healthcare settings, particularly those related to patient pathways. Understanding how appointments, referrals, and patient queries are managed will give you a significant edge during interviews.
✨Tip Number 2
Highlight your communication and interpersonal skills by preparing examples of how you've successfully worked under pressure in previous roles. This will demonstrate your ability to thrive in a fast-paced environment like UCLH.
✨Tip Number 3
Research UCLH's values and recent achievements, especially in patient care and staff satisfaction. Being able to discuss these points during your interview will show your genuine interest in the organisation and its mission.
✨Tip Number 4
Network with current or former employees of UCLH if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying for the Administration Coordinator role.
We think you need these skills to ace Administration Coordinator | University College London Hospitals NHS Foundation Trust
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and required skills for the Administration Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills:Emphasise your communication, organisational, and interpersonal skills in your CV and cover letter. Provide specific examples of how you've successfully managed administrative tasks or worked under pressure in previous roles.
Craft a Strong Cover Letter:Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about working in the NHS and how you can contribute to delivering excellent patient care at UCLH.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at University College London Hospital
✨Showcase Your Communication Skills
As the role requires good communication and interpersonal skills, be prepared to demonstrate how you've effectively communicated in past roles. Use specific examples where you successfully collaborated with teams or resolved patient queries.
✨Highlight Your Organisational Abilities
Given the need for strong organisational skills, come equipped with examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised and meet deadlines.
✨Demonstrate Flexibility and Autonomy
The ability to work autonomously and adapt to changing situations is crucial. Share instances where you've had to adjust your approach on the fly or take initiative without direct supervision.
✨Emphasise Your Commitment to Patient Care
Since the role focuses on delivering a positive patient experience, be ready to discuss your understanding of patient care. Share experiences that highlight your dedication to excellent customer service and how you’ve contributed to a positive environment for patients.
