At a Glance
- Tasks: Lead IT support services and ensure top-notch digital support for students and staff.
- Company: University College Birmingham, a leading institution with a commitment to excellence.
- Benefits: Generous annual leave, 12 bank holidays, and a supportive work environment.
- Other info: Join a dynamic team in a growing institution with excellent career prospects.
- Why this job: Make a real impact on digital transformation and empower a diverse community.
- Qualifications: Proven leadership in IT service roles and experience managing high-performing teams.
The predicted salary is between 48822 - 56535 € per year.
Location: Birmingham
Salary: £48,822 - £56,535 per annum
Job type: Permanent, Full time
UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating.
The Role: University College Birmingham is a leading institution dedicated to excellence in teaching, learning and innovation. With a diverse and growing community of students and staff, we are committed to delivering outstanding digital services that empower learning, collaboration, and discovery. As we continue to expand our digital capabilities, we are seeking a professional and experienced Head of IT Support Services to lead the strategic development, resilience, and security of our technical support services. The role is responsible for ensuring reliable, efficient, and responsive IT support for staff and students, aligned to institutional priorities, digital transformation programmes, and service excellence standards.
The ideal candidate will have substantial experience of working as a leader within IT Service roles, and will have managed and lead high performing teams, projects and change across institutions.
Benefits:
- Generous allocation of annual leave
- 29 days' paid leave per year
- 12 Bank Holidays
Head of IT Support Services employer: University College Birmingham
University College Birmingham is an exceptional employer that prioritises the professional growth of its staff while fostering a collaborative and inclusive work culture. With a commitment to excellence in teaching and innovation, employees benefit from generous annual leave, a supportive environment, and opportunities to lead impactful digital transformation initiatives within a vibrant academic community in Birmingham.
Contact Detail:
University College Birmingham Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Support Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who work at University College Birmingham or similar institutions. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching UCB's digital services and recent projects. Show us that you’re not just another candidate; demonstrate your passion for enhancing IT support services and how you can contribute to their mission.
✨Tip Number 3
Practice your leadership stories! We want to hear about your experiences managing high-performing teams and leading change. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our commitment to excellence in IT support.
We think you need these skills to ace Head of IT Support Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of IT Support Services role. Highlight your leadership experience in IT service roles and any projects you've successfully managed.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for our team at University College Birmingham.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've led high-performing teams or improved IT services in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at University College Birmingham
✨Know Your Stuff
Make sure you brush up on your IT support knowledge and the latest trends in digital services. Familiarise yourself with University College Birmingham's current IT infrastructure and any recent projects they've undertaken. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Head of IT Support Services, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully led teams, managed projects, and implemented change in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Align with Their Values
University College Birmingham values excellence in teaching and innovation. Think about how your personal values align with theirs and be ready to discuss this during the interview. Highlight any experiences where you've contributed to service excellence or digital transformation.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask them. Inquire about their future digital transformation plans or how they measure success in IT support services. This shows your interest in the role and helps you assess if it's the right fit for you.
