At a Glance
- Tasks: Lead IT support services, ensuring reliable and efficient tech support for students and staff.
- Company: University College Birmingham, a top-rated institution focused on innovation and excellence.
- Benefits: Generous leave, excellent pension scheme, subsidised healthcare, and professional development opportunities.
- Other info: Enjoy heavily-subsidised parking and free gym membership in central Birmingham.
- Why this job: Make a real impact in a dynamic environment while leading a high-performing team.
- Qualifications: Proven leadership experience in IT service roles and managing high-performing teams.
The predicted salary is between 48822 - 56535 € per year.
Location: Birmingham
Salary: £48,822 - £56,535 per annum - SS9
Job type: Permanent, Full time
UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating.
The Role
University College Birmingham is a leading institution dedicated to excellence in teaching, learning and innovation. With a diverse and growing community of students and staff, we are committed to delivering outstanding digital services that empower learning, collaboration, and discovery. As we continue to expand our digital capabilities, we are seeking a professional and experienced Head of IT Support Services to lead the strategic development, resilience, and security of our technical support services. The role is responsible for ensuring reliable, efficient, and responsive IT support for staff and students, aligned to institutional priorities, digital transformation programmes, and service excellence standards. The ideal candidate will have substantial experience of working as a leader within IT Service roles, and will have managed and led high performing teams, projects and change across institutions.
Benefits
- Generous allocation of annual leave
- 29 days' paid leave per year
- 12 Bank Holidays & Concessionary Days
- Excellent Local Government Pension Scheme
- Employer Contributions - 20.9%
- Subsidised private healthcare provided by Aviva including a Digital GP Service.
- Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support
- Annual health MOTs with our Registered Nurse
- Excellent staff development opportunities including professional qualification sponsorship
- A variety of salary sacrifice schemes including technology and cycle.
- Heavily-subsidised on-site car parking in central Birmingham
- Free on-site gym membership
Additional Information
All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.
Head of IT Support Services. Job in Birmingham Education & Training Jobs employer: University College Birmingham
University College Birmingham is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With generous benefits such as 29 days of annual leave, excellent pension contributions, and opportunities for career development, staff are empowered to thrive in their roles while contributing to a vibrant educational community in the heart of Birmingham.
Contact Detail:
University College Birmingham Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Support Services. Job in Birmingham Education & Training Jobs
✨Tip Number 1
Network like a pro! Reach out to current or former employees at University College Birmingham on LinkedIn. A friendly chat can give us insider info about the culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by researching common questions for IT leadership roles. We should also think about how our past experiences align with their focus on digital transformation and service excellence.
✨Tip Number 3
Showcase our leadership skills! During interviews, we need to highlight specific examples of how we've led high-performing teams and managed change effectively in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re genuinely interested in being part of the UCB community.
We think you need these skills to ace Head of IT Support Services. Job in Birmingham Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of IT Support Services role. Highlight your leadership experience in IT service roles and any projects you've led that align with digital transformation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience can contribute to our mission at University College Birmingham. Keep it engaging and relevant to the job description.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved IT support services or led high-performing teams. We love seeing quantifiable results that demonstrate your impact.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at University College Birmingham
✨Know Your Stuff
Make sure you brush up on the latest trends in IT support services. Understand the specific technologies and systems used at University College Birmingham, and be ready to discuss how your experience aligns with their needs.
✨Showcase Leadership Skills
As a Head of IT Support Services, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams and managed projects in the past, focusing on outcomes and improvements you've achieved.
✨Align with Institutional Goals
Familiarise yourself with UCB's mission and values. Be prepared to discuss how you can contribute to their digital transformation programmes and service excellence standards, showing that you're not just a fit for the role but also for the institution.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the IT support services at UCB, their current challenges, and future plans. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
