At a Glance
- Tasks: Lead IT support services, ensuring efficient and responsive support for staff and students.
- Company: University College Birmingham, a leading institution focused on teaching and innovation.
- Benefits: Generous leave, excellent pension scheme, subsidised healthcare, and professional development opportunities.
- Other info: Join a diverse community committed to excellence and growth.
- Why this job: Make a real impact in a dynamic environment while advancing digital capabilities.
- Qualifications: Proven leadership experience in IT service roles and managing high-performing teams.
The predicted salary is between 48822 - 56535 € per year.
Location: Birmingham
Salary: £48,822 - £56,535 per annum
Job type: Permanent, Full time
UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating.
The Role:
University College Birmingham is a leading institution dedicated to excellence in teaching, learning and innovation. With a diverse and growing community of students and staff, we are committed to delivering outstanding digital services that empower learning, collaboration, and discovery.
As we continue to expand our digital capabilities, we are seeking a professional and experienced Head of IT Support Services to lead the strategic development, resilience, and security of our technical support services. The role is responsible for ensuring reliable, efficient, and responsive IT support for staff and students, aligned to institutional priorities, digital transformation programmes, and service excellence standards.
The ideal candidate will have substantial experience of working as a leader within IT Service roles, and will have managed and led high performing teams, projects and change across institutions.
Benefits:
- Generous allocation of annual leave
- 29 days' paid leave per year
- 12 Bank Holidays & Concessionary Days
- Excellent Local Government Pension Scheme
- Employer Contributions - 20.9%
- Subsidised private healthcare provided by Aviva including a Digital GP Service.
- Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support
- Annual health MOTs with our Registered Nurse
- Excellent staff development opportunities including professional qualification sponsorship
- A variety of salary sacrifice schemes including technology and cycle.
- Heavily-subsidised on-site car parking in central Birmingham
- Free on-site gym membership
Extra Information:
All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.
Closing Date - Sunday 7th June 2026.
Interview Date - Wednesday 17th June 2026.
Please click APPLY to be redirected to our website to complete an application form.
Head of IT Support Services in Birmingham employer: University College Birmingham
University College Birmingham is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With generous benefits such as a robust pension scheme, subsidised healthcare, and extensive development opportunities, staff are empowered to thrive in their roles while contributing to a vibrant academic community in the heart of Birmingham.
Contact Detail:
University College Birmingham Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Support Services in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at University College Birmingham or similar institutions. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching the latest trends in IT support services. We want you to show off your knowledge about digital transformation and service excellence standards during your chat with them!
✨Tip Number 3
Practice your leadership stories! Think of examples where you've led high-performing teams or managed change effectively. We know you’ve got the experience, so let it shine through in your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of IT Support Services in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of IT Support Services role. Highlight your leadership experience in IT service roles and any projects you've led that align with digital transformation. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our commitment to excellence in teaching and learning. Let us know what makes you the perfect fit for UCB.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved IT support services or led high-performing teams. We love to see quantifiable results that demonstrate your impact.
Apply Through Our Website:Remember, the best way to apply is through our website! It’s straightforward and ensures your application gets to the right place. Plus, we’re excited to see your application come through directly!
How to prepare for a job interview at University College Birmingham
✨Know Your Stuff
Make sure you brush up on the latest trends in IT support services. Understand the key responsibilities of the Head of IT Support Services role and be ready to discuss how your experience aligns with their needs. Familiarise yourself with the institution's digital transformation programmes and think about how you can contribute.
✨Showcase Leadership Skills
As a leader, you'll need to demonstrate your ability to manage high-performing teams. Prepare examples of how you've successfully led projects or initiatives in the past. Be ready to discuss your approach to team development and how you handle challenges within a team setting.
✨Align with Institutional Values
University College Birmingham values excellence in teaching and learning. Make sure you understand their commitment to service excellence standards and safeguarding principles. Be prepared to explain how your vision for IT support aligns with their mission and how you can enhance the student and staff experience.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions that show your interest in the role and the institution. Ask about their current IT challenges, future projects, or how they measure success in IT support services. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.
