University College Birmingham is seeking an Apprenticeship Operations Officer to join our developing Centre for Apprenticeships. Working across funding, compliance and systems, you will help strengthen the operational infrastructure that supports high-quality apprenticeship delivery and a positive apprentice and employer experience.
You will help ensure our provision remains compliant, auditable and operationally effective. Your work will include onboarding, compliance reviews, data validation, audit preparation and supporting colleagues and employers with apprenticeship funding and contractual requirements.
A particular priority is developing our apprenticeship systems to support effective delivery, meaningful progress tracking and reliable reporting. You will bring practical experience of configuring and maintaining an apprenticeship platform, including programme builds, workflows, templates and reporting structures. Our current platform is Smart Assessor, but relevant expertise gained using other apprenticeship platforms is equally welcome.
Working with academic and operational colleagues, you will translate programme requirements into effective system configurations, connecting apprenticeship delivery with the information needed to understand progress and support decision-making. You will also provide guidance, training and support to help colleagues use the system confidently and consistently.
You will bring experience of apprenticeship funding, compliance or operational assurance, together with the ability to interpret requirements, identify risks and follow issues through to resolution. You will communicate clearly, build effective working relationships and take a practical approach to improving systems and processes.
This is an opportunity to contribute to an evolving service, working closely with progress coaches, academic teams, quality colleagues and employers to support successful apprenticeships.
Interviews will take place on Wednesday 9th December 2026.
- Ability to interpret and apply apprenticeship funding rules, regulatory requirements and compliance expectations across onboarding, gateway, changes in circumstance, breaks in learning and completion, including employer eligibility, levy and non-levy funding, co-investment and apprenticeship service requirements
- Ability to use audit, assurance and risk-based monitoring approaches to identify compliance risks, analyse findings and recommend appropriate corrective actions
- Ability to develop, configure and maintain apprenticeship systems, templates, programme builds and reporting structures to meet operational, data management and reporting requirements
- Ability to explain complex funding, compliance and systems requirements clearly, adapting advice and guidance to different audiences
- Ability to plan, prioritise and manage multiple activities and deadlines within a complex operational environment
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Apprenticeship Operations Officer in Birmingham employer: University College Birmingham
University College Birmingham is an exceptional employer, offering a vibrant work culture that prioritises innovation and collaboration within the educational sector. With generous benefits such as 29 days of annual leave, a robust pension scheme, and extensive professional development opportunities, employees are supported in their growth while contributing to a dynamic digital environment in the heart of Birmingham. The commitment to employee wellbeing, including subsidised healthcare and on-site amenities, makes UCB a rewarding place to advance your career in IT Infrastructure and Cyber Security.
Contact Details:
University College Birmingham Recruitment Team
