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For Companies At a Glance
- Tasks: Handle guest enquiries, process bookings, and ensure outstanding experiences.
- Company: University Arms, a historic hotel in the heart of Cambridge.
- Benefits: Competitive salary, free meals, team incentives, and discounts.
- Other info: Must have reliable transport; no on-site parking available.
- Why this job: Join a fantastic team and work in a beautifully renovated hotel.
- Qualifications: Experience in customer service or hotel reservations preferred.
The predicted salary is between 22000 - 26000 £ per year.
University Arms is a 192-bedroom design-led Hotel situated in the heart of Cambridge, United Kingdom. Overlooking Parker’s Piece is the Hotel’s quintessentially British Restaurant and Bar Parker’s Tavern, Library Lounge, and beautiful 272 square metre wood panelled Ballroom. Opened in 1834 as a Coaching Inn, University Arms is Cambridge’s oldest Hotel. It is now Cambridge's 'go to’ destination, alluring visitors with the promise of a sense of modern luxury.
WHAT WILL YOU BE DOING
As a Reservation Agent, you will be responsible for handling guest enquiries, processing bookings, and ensuring every interaction reflects our brand standards. Your role is key in maximising room revenue while providing an outstanding guest experience.
THE DUTIES
- Handle incoming reservation enquiries via phone, email, and online platforms
- Process bookings accurately following hotel standards and procedures
- Upsell room types, packages, and services to maximise revenue
- Provide personalised assistance, offering recommendations and tailored solutions
- Update booking systems with accurate guest information and special requests
- Work closely with Front Office, Sales, and Housekeeping to ensure guest expectations are met
- Respond promptly to guest queries, changes, and cancellations
- Maintain knowledge of room categories, rates, promotions, and availability
- Follow data protection, security, and brand standards at all times
WHAT ARE WE LOOKING FOR IN YOU
- Have previous experience in hotel reservations, front office, or customer service (preferred)
- Are confident, articulate, and customer-focused
- Have strong administrative and organisational skills
- Possess excellent written and verbal communication skills
- Are comfortable working with reservation/PMS systems (Opera experience is a plus)
- Can multitask and remain calm under pressure
- Have a proactive approach and a genuine passion for hospitality
- Having a reliable method of transportation to the hotel is essential – we have no on-site parking.
THE PERKS
- Competitive salary
- Free meals on duty
- Team Member Incentives
- Team Member Parties
- Room and F&B discounts across the Marriott portfolio
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £400 for referring them!
RIGHT TO WORK
In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.
Reservation Agent in Cambridge employer: University Arms
Contact Detail:
University Arms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Agent in Cambridge
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with University Arms' history, amenities, and unique offerings. This knowledge will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! As a Reservation Agent, you'll be chatting with guests all day. Try role-playing with a friend or family member to get comfortable handling different types of enquiries and upselling services.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend hospitality events in Cambridge. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the University Arms team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Reservation Agent in Cambridge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Reservation Agent role. Highlight your relevant experience in hotel reservations or customer service, and connect it to what we’re looking for in our ideal candidate.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at University Arms
✨Know Your Stuff
Familiarise yourself with the University Arms and its offerings. Understand the hotel’s history, its recent renovations, and what makes it stand out in Cambridge. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and reservations. Think about scenarios where you've handled difficult guests or upsold services. Practising your responses will help you articulate your experience clearly during the interview.
✨Showcase Your Skills
Highlight your organisational and multitasking abilities. Be ready to discuss how you manage multiple bookings and guest requests simultaneously, especially under pressure. Use specific examples from your past experiences to illustrate your skills.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you’re engaged and serious about the position.