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For Companies At a Glance
- Tasks: Be the welcoming face of our hotel, creating unforgettable guest experiences.
- Company: Join the historic University Arms, a luxury hotel in the heart of Cambridge.
- Benefits: Enjoy competitive pay, free meals, team parties, and discounts across Marriott.
- Other info: Flexible shifts and great opportunities to grow your career in hospitality.
- Why this job: Make a real impact on guests' stays while working in a stunning environment.
- Qualifications: Experience in high-end hospitality and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
University Arms is a 192-bedroom design-led Hotel situated in the heart of Cambridge, United Kingdom. Overlooking Parker’s Piece is the Hotel’s quintessentially British Restaurant and Bar Parker’s Tavern, Library Lounge, and beautiful 272 square metre wood panelled Ballroom. Opened in 1834 as a Coaching Inn, University Arms is Cambridge’s oldest Hotel. It is now Cambridge's 'go to’ destination, alluring visitors with the promise of a sense of modern luxury.
WHAT WILL YOU BE DOING
You will be the face of the hotel from the moment a guest arrives until they depart. You will actively engage with guests, anticipate needs, resolve concerns, and turn ordinary stays into exceptional memories.
- Welcome and check in guests with impeccable service and a genuine sense of hospitality.
- Handle check-outs, reservations, payments, and guest enquiries efficiently and accurately.
- Provide personalised recommendations and support to enhance each guest’s stay.
- Manage guest requests, coordinating with other departments to ensure timely solutions.
- Resolve issues with confidence, professionalism, and ownership.
- Upsell rooms, amenities and hotel services.
- Respond to guest emails and online enquiries in a timely and personalised manner.
- Maintain front desk presentation and lobby standards.
- Organise special occasions (birthdays, anniversaries, VIP arrivals).
- Build rapport with guests and recognise returning visitors.
- Prepare and deliver in-room amenities (VIP amenities, celebrations, special requests).
- Assist when needed with guest luggage, providing information, and booking services as requested.
WHAT ARE WE LOOKING FOR IN YOU
- Previous experience in a luxury or high-end hospitality environment preferred.
- Passion for customer service and people interaction.
- Confident handling guest concerns professionally.
- Exceptional communication, presentation, and customer service skills.
- Confident with technology, PMS systems, and multitasking under pressure.
- Warm, polished, and professional demeanour with a guest-first mindset.
- Flexible to work shifts including evenings, weekends and holidays.
THE PERKS
As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:
- Competitive salary
- Free meals on duty
- Uniform
- Team Member Incentives
- Team Member Parties
- Room and F&B discounts across the Marriott portfolio
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £400 for referring them!
RIGHT TO WORK: In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.
Front Desk Agent in Cambridge employer: University Arms
Contact Detail:
University Arms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent in Cambridge
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with University Arms' history, amenities, and services. This way, when you chat with guests, you can share interesting tidbits and recommendations that make their stay unforgettable.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to handle different guest scenarios. The more comfortable you are with resolving concerns and upselling services, the better you'll shine during interviews.
✨Tip Number 3
Show off your tech-savviness! Brush up on any property management systems (PMS) you might encounter. Being confident with technology will help you stand out as a candidate who can multitask under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t forget to mention your passion for hospitality!
We think you need these skills to ace Front Desk Agent in Cambridge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. A warm and engaging tone can make a big difference.
Tailor Your Application: Make sure to tailor your application specifically for the Front Desk Agent role at University Arms. Highlight your relevant experience in luxury hospitality and how it aligns with our values of exceptional service and guest satisfaction.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at University Arms
✨Know Your Hotel
Before the interview, do your homework on University Arms. Familiarise yourself with its history, recent renovations, and unique offerings. This will not only impress the interviewers but also help you understand how to align your customer service approach with the hotel's ethos.
✨Showcase Your People Skills
As a Front Desk Agent, you'll be the face of the hotel. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your ability to handle concerns with professionalism and warmth, as this is crucial in creating exceptional memories for visitors.
✨Practice Upselling Techniques
Since upselling is part of the role, think of ways you can enhance a guest's stay. Prepare to discuss how you would recommend rooms, amenities, or services based on guest preferences. This shows that you're proactive and understand the importance of maximising guest satisfaction.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview, reflecting the polished image of University Arms. A well-presented appearance will demonstrate your understanding of the hospitality industry's standards and your commitment to maintaining them.