At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and create memorable experiences.
- Company: University Arms, a historic hotel in the heart of Cambridge.
- Benefits: Competitive salary, free meals, team incentives, and discounts across Marriott.
- Other info: Flexible shifts with opportunities for career growth in a stunning environment.
- Why this job: Join a dynamic team and be the face of luxury hospitality.
- Qualifications: Experience in high-end hospitality and a passion for customer service.
The predicted salary is between 13 - 14 £ per hour.
University Arms, Regent Street, Cambridge, Cambridgeshire, CB2 1AD
ABOUT US
University Arms is a 192‑bedroom design‑led Hotel situated in the heart of Cambridge, United Kingdom.
Overlooking Parker’s Piece is the Hotel’s quintessentially British Restaurant and Bar Parker’s Tavern, Library Lounge, and beautiful 272 square metre wood panelled Ballroom.
Opened in 1834 as a Coaching Inn, University Arms is Cambridge’s oldest Hotel.
For 180 years, the Hotel was added to, updated, and modernised in line with the age; however, it was the reopening in 2018 after a four-year £80m full renovation that really positioned the Hotel.
It is now Cambridge's 'go to' destination, alluring visitors with the promise of a sense of modern luxury.
What Will You Be Doing
You will be the face of the hotel from the moment a guest arrives until they depart.
You will actively engage with guests, anticipate needs, resolve concerns, and turn ordinary stays into exceptional memories.
DUTIES
- Welcome and check in guests with impeccable service and a genuine sense of hospitality.
- Handle check-outs, reservations, payments, and guest enquiries efficiently and accurately.
- Provide personalised recommendations and support to enhance each guest’s stay.
- Manage guest requests, coordinating with other departments to ensure timely solutions.
- Resolve issues with confidence, professionalism, and ownership.
- Upsell rooms, amenities and hotel services.
- Respond to guest emails and online enquiries in a timely and personalised manner.
- Maintain front desk presentation and lobby standards.
- Organise special occasions (birthdays, anniversaries, VIP arrivals).
- Build rapport with guests and recognise returning visitors.
- Prepare and deliver in-room amenities (VIP amenities, celebrations, special requests).
- Assist when needed with guest luggage, providing information, and booking services as requested.
- What Are We Looking For In You
- Previous experience in a luxury or high-end hospitality environment preferred.
- Passion for customer service and people interaction.
- Confident handling guest concerns professionally.
- Exceptional communication, presentation, and customer service skills.
- Confident with technology, PMS systems, and multitasking under pressure.
- Warm, polished, and professional demeanour with a guest-first mindset.
- Flexible to work shifts including evenings, weekends and holidays.
- THE PERKS
As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:
- Competitive salary
- Free meals on duty
- Uniform
- Team Member Incentives
- Team Member Parties
- Room and F&B discounts across the Marriott portfolio
- Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £400 for referring them!
- Right To Work
In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK.
Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.
- University Arms Regent Street, Cambridge, Cambridgeshire, CB2 1AD
- Job Ref UNI1535
- Branch University Arms
- Location Cambridge
- Salary/Benefits Competitive Pay - £13.74
- Contract type Permanent
- Hours Full Time
- Hours per week40
- Closing date11/09/2026
- #J-18808-Ljbffr
Front Desk Agent in Cambridge employer: University Arms, Cambridge
University Arms is an excellent employer, offering a vibrant work culture in the heart of Cambridge where teamwork and support are paramount. With benefits like free meals on duty, team events, and discounts across Marriott properties, employees enjoy a rewarding environment that fosters personal and professional growth, making it an ideal place for those seeking meaningful employment in the hospitality sector.
Contact Details:
University Arms, Cambridge Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent in Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like University Arms, Cambridge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to University Arms, Cambridge
Don't be shy about reaching out to University Arms, Cambridge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Desk Agent in Cambridge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about University Arms, Cambridge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at University Arms, Cambridge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
