At a Glance
- Tasks: Lead the management of student complaints and appeals, ensuring fairness and timely resolutions.
- Company: UA92 Manchester, a forward-thinking educational institution focused on student success.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to fostering a positive educational experience.
- Why this job: Make a real difference in students' lives by ensuring their voices are heard and respected.
- Qualifications: Experience in managing complaints or appeals, strong analytical skills, and a passion for student advocacy.
The predicted salary is between 29700 - 36300 £ per year.
UA92 is seeking a Complaints and Appeals Manager to lead the day-to-day delivery of the complaints and academic appeals function at UA92 Manchester, ensuring fairness, consistency and timely outcomes for students.
You will analyse data to identify themes, guide policy development, and provide guidance and training across colleagues, balancing robust governance with student-centered decisions.
Student Appeals & Complaints Manager in Manchester employer: University Academy 92
University Academy 92 is an exceptional employer that values inclusivity and community engagement, making it a rewarding place for a Student Recruitment & Outreach Specialist. With a strong focus on professional development, employees benefit from a supportive work culture that encourages collaboration and innovation, alongside competitive salaries and opportunities for growth across multiple campuses. Join us to make a meaningful impact in the lives of students while working in a dynamic and inspiring environment.
