At a Glance
- Tasks: Support students by providing guidance and connecting them to the right resources.
- Company: UA92, a forward-thinking university focused on accessibility and inclusion.
- Benefits: Competitive salary, flexible hours, and a chance to make a real difference.
- Other info: Join a diverse community committed to social mobility and inclusion.
- Why this job: Be the go-to person for students and help shape their university experience.
- Qualifications: Experience in customer service or student support roles is essential.
The predicted salary is between 18359 - 18359 £ per year.
UA92 was founded with a clear purpose – to make Higher Education more accessible and create opportunities for people who might not always see university as a place for them. Co-founded by the Class of 92 and Lancaster University, we challenge some of the traditional thinking around Higher Education. Social mobility, widening participation and inclusion sit at the heart of why we exist.
For us, access isn’t only about getting through the door. It’s about what happens once you’re here. Students need to know where to turn when they have a question, when something isn’t going quite right or when they simply need someone to point them in the right direction. The Hive is an important part of that. It’s a visible, approachable place for students to ask for help and get connected to the right support without having to work out the system for themselves.
We’re looking for a Hive Officer who enjoys working with people, to support what someone actually needs and understands that sometimes a helpful conversation at the right time can make a real difference to a student’s experience.
The Role
Working within our Student Success team, you’ll help run the day-to-day Student Hive and be one of the first people students come to when they have a question, concern or need some support. You’ll provide a welcoming and professional front-of-house service, responding to enquiries in person and through our online channels. Sometimes you’ll be able to resolve something there and then. Other times, you’ll need to understand what’s going on, identify the right support and make sure the student gets connected to the right team. The role also gets involved in some of the key moments in university life, including induction, Welcome Week and transition activities, helping new students find their feet and know where they can go for support from the beginning.
What You’ll Bring
You’ll have experience in a customer-facing, student support, reception, helpdesk, advice, guidance or engagement role and be comfortable dealing with different types of enquiries. You’ll know how to listen, ask the right questions and explain things clearly. You’ll also have experience signposting people to appropriate services or support and building positive relationships with the people you work with. You’ll be organised enough to manage several things at once while keeping accurate records and following things through. You’ll also need the confidence to work independently and take ownership rather than waiting for someone else to resolve an issue.
The Particulars
- Role: Hive Officer
- Salary: £18,359.25 at 0.7
- Contract: Permanent
- Hours: 26.25 hours per week
- FTE: 0.7
- Reports To: Student Life and Accommodation
- Location: UA92 Campuses
Please Note: This role will require some evening and weekend working.
Equality, Diversity and Inclusion
UA92 is committed to building a diverse and inclusive community where everyone has the opportunity to fulfil their potential. We actively encourage applications from individuals from underrepresented backgrounds and those with non-traditional career paths. Additionally, we welcome candidates who have an understanding of inclusion. Applicants must have the right to work in the UK. UA92 cannot sponsor visas for this role.
Student Advice / Hive Officer in Manchester employer: University Academy 92 (UA92)
At UA92, we are dedicated to fostering an inclusive and supportive environment for our students, ensuring that everyone has the opportunity to thrive in higher education. As a Student Success Officer, you will play a pivotal role in empowering students from diverse backgrounds, providing tailored support and guidance to help them overcome challenges and achieve their academic goals. With a strong focus on employee development and a collaborative work culture, UA92 offers a meaningful career path where your contributions directly impact student success and community engagement.
Contact Details:
University Academy 92 (UA92) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Advice / Hive Officer in Manchester
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We think you need these skills to ace Student Advice / Hive Officer in Manchester
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