Technical Systems Analyst

Join to apply for the Technical Systems Analyst role at Universities Superannuation Scheme (Ltd). When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career. Given our size you'll have real autonomy and influence as you collaborate closely with a wide-ranging team of experts. Our office is a vibrant place to work, and we offer flexibility of office/homeworking due to our hybrid model.

About the role

In your role as Technical Systems Analyst you will make a meaningful and valued contribution from the outset. This role will provide a great opportunity to play a critical role in ensuring the stability, performance, and continuous improvement of core business applications. You will lead the technical support, configuration, maintenance, and analysis of enterprise systems, ensuring they meet evolving business needs while maintaining compliance, security, and operational continuity. This role acts as a technical liaison between the IT department, business stakeholders, and external service providers—ensuring issues are resolved promptly, systems are optimally configured, and changes are implemented efficiently and effectively.

What you will be doing

• Deliver and maintain high-quality operational support for all assigned applications within agreed SLAs and business-supported hours.
• Act as a technical lead on troubleshooting and resolving incidents, managing problems, and implementing system changes in collaboration with business users and 3rd party vendors.
• Ensure timely delivery of internal and external audit actions, IT risk mitigation activities, and compliance with organisational standards and controls.
• Provide technical input across project lifecycles, contributing to design decisions, integration planning, and system optimisation.
• Take ownership of support models and ensure that service support processes, escalation paths, and knowledge transfer protocols are followed and continuously improved.
• Generate, validate, and deliver management information (MI) and analytics from systems to support operational and regulatory reporting needs.
• Support vendor management activities, including performance reviews, contract adherence, and issue resolution.
• Facilitate root cause analysis and recommend corrective and preventive actions for recurring issues and performance bottlenecks.
• Collaborate with cross-functional teams to identify improvement opportunities and implement best practices for system resilience and business continuity.
• Ensure documentation, knowledge bases, and support runbooks are current and accessible across the team.

About you

We know that sometimes people can be put off applying for a job if they don't tick every box, if you're excited about working for us and have most of the skills or experience we're looking for, then please apply, regardless of whether you meet all the requirements outlined in this profile.

To be successful in the role you will have:

• Proven experience in technical application support, configuration, and analysis within a regulated or enterprise environment.
• Demonstrated ability to diagnose and resolve complex technical issues, including performance degradation and integration failures.
• Experience working with 3rd party support partners and vendors, including service review participation and contract management awareness.
• Proficient in producing technical documentation, MI dashboards, and user support materials.
• Familiarity with ITIL-based support frameworks and service management tools.
• Working knowledge of information security, access control, and audit compliance principles.
• Ability to manage competing priorities in a dynamic, fast-paced environment.

At USS, every individual contributes to building a secure financial future for our members and their families. We strive to create a work environment where everyone can thrive professionally while making a meaningful impact on the lives of others. We're also committed to helping you build your career by providing opportunities for development. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactive management team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits!

How we will reward you

• Generous annual leave package.
• Access to a high quality pension scheme provided through Universities Superannuation Scheme.
• Supportive people policies (including enhanced occupational sickness pay and family friendly pay).
• Financial contributions towards your personal development to help you maintain your physical and mental wellbeing.
• Access to a range of health and wellbeing services i.e., private healthcare, discounted gym membership.
• Learning and development opportunities to develop your skills, knowledge and talent.
• Employee Volunteer Days to support the communities where you work and live.
• Cycle to Work Scheme.

Our culture and values

Our people are what makes us different. We work together to create a diverse and inclusive culture that embraces individuality, where people are welcomed and feel comfortable in the knowledge that they can be themselves. Our purpose firmly states the importance of members, putting them 'front and centre' of what we do. This is embedded through our values: Integrity.

About us

Universities Superannuation Scheme (USS) was established in 1974 as the principal pension scheme for universities and higher education institutions in the UK. We work with around 330 employers to help build a secure financial future for more than 528,000 members and their families. We are one of the largest pension schemes in the UK, with total assets of around £75.5bn (at 31 March 2023). To find out more, please visit https://www.uss.co.uk.

USS is proud to be an equal opportunity employer. We strive to ensure our recruitment process is as flexible and inclusive as possible so we can attract diverse candidates and recruit the best talent. We want all candidates to perform at their best during the recruitment process, so if you need any reasonable adjustments or if there is anything we can do to help support you through your recruitment journey please let us know by contacting resourcing@uss.co.uk.