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For Companies At a Glance
- Tasks: Engage with customers via WhatsApp, email, and calls to provide support and information.
- Company: Join a dynamic team focused on enhancing customer experiences in Porto Alegre.
- Benefits: Enjoy profit-sharing programmes and a supportive work environment.
- Why this job: Be part of a culture that values communication and customer satisfaction while developing your skills.
- Qualifications: Must have completed high school and have prior customer service experience.
- Other info: Work hours are Monday to Friday, 9am to 6pm.
VOLTAR ÀS VAGAS Efetiva
Assistente de atendimento ao cliente
Cód.: 4735
Atividades
- Realizar atendimentos proativos e reativos via WhatsApp, e-mail e ligações telefônicas;
- Esclarecer dúvidas dos clientes sobre o andamento de processos e serviços contratados, com linguagem acessível e didática;
- Fazer a ponte entre os clientes e o time jurídico, garantindo a clareza das informações repassadas;
- Organizar e acompanhar a jornada do cliente, registrando interações e atualizações em sistema;
- Manter o relacionamento ativo com a base de clientes, promovendo segurança e confiança no serviço prestado;
- Apoiar na estruturação e execução de fluxos de atendimento e processos internos voltados para experiência do cliente;
- Identificar pontos de melhoria na experiência e propor soluções para otimizar o atendimento;
- Garantir a manutenção de uma comunicação empática, ágil e eficaz;
- Realizar \”upsell\” (oferecer ao cliente um serviço adicional) aos clientes da base.
Requisitos
- Ensino médio;
- Experiência prévia com atendimento ao cliente;
- Boa redação e comunicação oral – domínio da língua portuguesa;
- Domínio de ferramentas de comunicação como WhatsApp Business, e-mail e telefone;
- Conhecimento básico de ferramentas como Google Workspace (Gmail, Drive, Docs, Planilhas).
Horário
9h às 18h de segunda a sexta-feira
Cidade
Porto Alegre – RS
Benefícios
Programa de participação de lucros
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ASSISTENTE DE ATENDIMENTO AO CLIENTE - PORTO ALEGRE RS - 4735 employer: Universidade Feevale
Contact Detail:
Universidade Feevale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASSISTENTE DE ATENDIMENTO AO CLIENTE - PORTO ALEGRE RS - 4735
✨Tip Number 1
Familiarise yourself with the tools you'll be using, like WhatsApp Business and Google Workspace. Being comfortable with these platforms will help you stand out during the interview.
✨Tip Number 2
Practice your communication skills, especially in Portuguese. Since you'll be interacting with clients, clear and effective communication is key to demonstrating your suitability for the role.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. This will prepare you for potential situational questions during the interview.
✨Tip Number 4
Show your enthusiasm for improving customer experience. Be ready to discuss any ideas you have for enhancing service delivery, as this aligns with the job's focus on optimising client interactions.
We think you need these skills to ace ASSISTENTE DE ATENDIMENTO AO CLIENTE - PORTO ALEGRE RS - 4735
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in customer service and communication skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've successfully handled customer inquiries or improved customer satisfaction.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with tools like WhatsApp Business and Google Workspace, and explain how your skills can contribute to enhancing the customer experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Universidade Feevale
✨Know the Role Inside Out
Make sure you understand the responsibilities of the customer service assistant role. Familiarise yourself with the tasks mentioned in the job description, such as handling inquiries via WhatsApp and email, and supporting the legal team. This will help you answer questions confidently.
✨Showcase Your Communication Skills
Since the role requires excellent communication, be prepared to demonstrate your skills during the interview. Practice explaining complex ideas simply and clearly, as you would when assisting a customer. This will highlight your ability to maintain an empathetic and effective communication style.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples from your past experience where you successfully resolved issues or improved customer satisfaction. This will show your problem-solving abilities and proactive approach.
✨Emphasise Your Tech Savviness
The job requires familiarity with tools like WhatsApp Business and Google Workspace. Be ready to discuss your experience with these platforms and how you've used them to enhance customer interactions. This will demonstrate that you're well-equipped for the digital aspects of the role.
