About the Role
Universal Works is seeking an organised, proactive Wholesale Operations Coordinator to join our Head Office team in Nottingham.
In this role, you will be at the heart of our wholesale operations, supporting the day-to‑day delivery of our global wholesale business. Working closely with our Wholesale Operations Manager and Wholesale Sales Manager, you will ensure that UK and international wholesale orders are executed accurately, fulfilled smoothly, and delivered on schedule within seasonal windows.
What you’ll be doing
- End-to-End Order Fulfilment: Processing wholesale orders from confirmation through to dispatch and final delivery, including creating pick tickets, delivery notes, and invoices, as well as handling re‑orders, stock swaps, and order amendments.
- 3PL & Warehouse Coordination: Acting as a key daily point of contact for our 3PL and logistics partners, scheduling collection and delivery slots, following up on pick and pack activity, and tracking shipments to resolve delays promptly.
- Shipping & Export Admin: Booking international courier and freight shipments, securing quotes, and preparing accurate export, customs, and shipping documentation for international (ROW) orders.
- Stock & Inventory Control: Monitoring stock availability against orders, supporting inventory reconciliations, participating in seasonal stock counts, and managing logistics for carry‑over and previous‑season stock.
- Cross‑Functional Collaboration: Serving as the operational link across Wholesale, Sales, Production, Finance, and Operations – liaising with Production on inbound stock arrival dates and Finance on invoicing accuracy.
- Systems Administration: Keeping order statuses and inventory records up to date within operational systems while compiling data for operational reporting and process improvements.
What you’ll bring
- Experience in a supply chain, operations or logistics role
- Strong Excel skills, including formulas and PivotTables
- A sharp eye for detail and the ability to juggle priorities
- Clear communication and a customer‑first approach to solving problems
- Curiosity and a proactive attitude, and a desire to keep learning
It's a bonus if you also have
- Experience in wholesale distribution or working directly with 3PLs
- Experience with international customers
- Experience with Zedonk or similar systems
- Experience with process improvement
Location: Head Office 16 The Ropewalk, Nottingham, NG1 5DT
Hours: Full time 40 hours a week. Monday to Thursday 09:00 - 17:30 Friday 09:00-15:00
Contract type: Permanent
Department: Wholesale
Reporting To: Wholesale Operations Manager
Interviews: Interviews will take place in person at our head office on 18 th and 19 th November.
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Wholesale Operations Coordinator in Nottingham employer: Universal Works
Universal Works is an excellent employer that fosters a close-knit team environment in its Nottingham head office, where every contribution is valued. With a focus on employee growth and engagement, the company offers competitive salaries, generous holiday allowances, and unique benefits like a clothing allowance and discounts. Joining Universal Works means being part of a dynamic People function where you can make a real impact and enjoy a fulfilling career in a respected British clothing brand.
