At a Glance
- Tasks: Assist customers, drive sales, and create an unforgettable shopping experience at Abbey Road.
- Company: Join the world’s leading music company with a passion for diversity and inclusion.
- Benefits: Enjoy competitive pay, private medical insurance, and employee discounts.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of music history and share your love for Abbey Road with fans worldwide.
- Qualifications: Retail experience, strong customer service skills, and a passion for music.
The predicted salary is between 11.7 - 14.3 £ per hour.
Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
The A Side: A Day in The Life
Abbey Road Studios is a market leader with a global reputation and is no doubt the most famous recording studio complex in the world. The Studios are a pilgrimage for music fans globally and a major tourist attraction in the capital.
The Abbey Road gift shop gives visitors an idea of what it is like inside the actual studios, and sells a range of high quality merchandise from Vinyl LPs and Beatles memorabilia to Abbey Road Studios’ own product range. The Sales Assistant role is a tremendous opportunity to join this world-renowned organisation and play a key role in promoting this iconic brand. It also offers the music lover the opportunity to curate the whole customer experience and provide international fans and pilgrims with a unique insight into the studio’s, past, present and future.
The B Side: Skills & Experience
Sales
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Help and advise customers to select products from within the range to suit their needs.
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Drive sales by highlighting the features and benefits of products on sale within the store.
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Seek to add on and link sales, increasing ATV by highlighting combinations and options within the product range.
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Meeting daily, weekly & monthly sales targets.
Customer Service and Brand Experience
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Demonstrate real passion for the studios, communicating in depth knowledge of the studios’ past, present and future and how this relates to the retail offer.
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Proven ability to enhance customer satisfaction and promote online offerings through engaging interactions and effectively communicating the benefits of our digital platforms.
Visual Merchandising and Display
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Ensure retail spaces are always presented & merchandised to a high standard.
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Maintaining clearly defined standards with an understanding of how they reflect the brand and commercial strategy for sales growth.
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Monitoring & evaluating sales against varying visual merchandising, POS, layout and shop arrangements in order to maximise profit.
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Keep the shop floor clean, organised, and presentable at all times.
Retail Operations
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Support daily opening, closing, and reporting procedures.
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Help coordinate store displays and special promotions.
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Process cash and card transactions using the EPOS system, in accordance with the cash handling procedures.
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Ensure timely restocking of merchandise on the shop floor.
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Monitor inventory levels and communicate restocking needs.
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Help to receive, process and price store inventory. Inspect deliveries for accuracy and quality.
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Liaise with the stockroom team to ensure stock deliveries are processed promptly, stored methodically and delivered to the shop as necessary.
Legal, Security, Health and Safety
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Awareness & compliance with all relevant Trading Standards requirements.
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Compliance with health & safety regulations and procedures as they relate to the shop (and associated areas) at all times.
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Assist in the evacuation of the shop in the event of a fire, security alert or other emergency in accordance with stated procedures.
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Maintain an up-to-date knowledge of emergency procedures.
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Always maintaining vigilance to ensure the safety & security of property (the building, cash and stock), staff and the public.
Other
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Occasionally undertake necessary ad hoc duties that are appropriate to the role
Person Specification
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Passionate about music and Abbey Road’s history and heritage
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A strong track record in fast paced retail – especially achieving sales targets and customer service
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Strong visual merchandising skills
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Significant customer-facing retail experience, including cash handling and use of EPOS systems.
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Experience in stock management, including processing deliveries and maintain efficient shop floor replenishment practices.
Bonus Tracks: Your Benefits
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Group Personal Pension Scheme (between 3% and 9%)
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Private Medical Insurance
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25 paid days of annual leave
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Interest Free Season Ticket Loan
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Holiday Purchase scheme
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Dental and Travel Insurance options
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Cycle to Work Scheme
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Salary Sacrifice Cars
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Subsidised Gym Membership
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Employee Discounts (Reward Gateway)
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category:
Customer Service
Sales Assistant - Abbey Road [24h p/w] in London employer: Universal Music
Universal Music Group UK is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. With a strong commitment to employee growth, we offer comprehensive benefits including a generous pension scheme, private medical insurance, and opportunities for professional development. Located in the heart of the UK's music industry, our team is dedicated to shaping culture and empowering artists, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Abbey Road [24h p/w] in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Universal Music. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Universal Music before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Assistant - Abbey Road [24h p/w] in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Universal Music:Your cover letter is your chance to shine! Tell us why you want to work at Universal Music specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Universal Music!
How to prepare for a job interview at Universal Music
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
