At a Glance
- Tasks: Support change management activities and coordinate training for a large-scale integration programme.
- Company: Join Universal Music, the world’s leading music company with a vibrant culture.
- Benefits: Enjoy competitive salary, private medical insurance, and 25 days of annual leave.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Be part of a dynamic team shaping the future of music and culture.
- Qualifications: 1-4 years in change management or project coordination; strong organisational skills required.
The predicted salary is between 55000 - 65000 £ per year.
Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
Role Overview
The Change Management Delivery Lead supports the delivery of Organisational Change Management (OCM) activities for this large-scale integration programme.
This is a hands-on, delivery-focused role responsible for coordinating communications, training, stakeholder engagement, and business readiness activities.
Working under the guidance of the Senior Change Manager, this role ensures that OCM plans are executed effectively, stakeholders are engaged, and end users are prepared to adopt new systems, processes, and ways of working.
Key Responsibilities
1. Change Delivery & Coordination
Support execution of the OCM plan across the integration programme
Maintain detailed change plans, trackers, and status updates
Ensure alignment of change activities with programme milestones and timelines
2. Stakeholder Engagement Support
Maintain stakeholder lists and engagement trackers
Support scheduling and coordination of stakeholder meetings, workshops, and forums
Assist in managing change champion / super user networks
Capture stakeholder feedback and escalate key themes or risks
3. Communications Support
Draft and format communication materials (emails, newsletters, presentations, FAQs)
Manage communication calendars and distribution lists
Coordinate approvals and ensure timely delivery of communications
Upload and maintain content on internal platforms (e.g., intranet, SharePoint)
4. Training Coordination (Key Focus Area)
Coordinate end-to-end training logistics across the programme
Schedule training sessions (virtual and in-person), including room bookings and invites
Manage training calendars and attendee registrations
Liaise with SMEs, trainers, and vendors to ensure readiness of materials and delivery
Track training attendance, completion, and feedback
Support development and formatting of training materials (guides, decks, e-learning content)
Maintain training records and reporting dashboards
5. Business Readiness Support
Support execution of business readiness assessments (surveys, checklists, interviews)
Track readiness criteria and highlight gaps or risks
Assist in preparing readiness reports and dashboards
6. Change Impact & Tracking
Support documentation of change impacts across roles, processes, and systems
Help monitor adoption metrics and user feedback
7. Post-Go-Live Support
Assist in embedding new ways of working through reinforcement activities
Key Deliverables
Updated change plans and trackers
Stakeholder and engagement logs
Communication materials and distribution schedules
Training schedules, attendance records, and reports
Readiness assessment outputs and dashboards
RAID logs and status reports
Required Skills & Experience
Experience
1–4 years’ experience in change management, project coordination, HR, L&D, or similar
Experience supporting transformation, system rollout, or integration projects (preferred)
Experience coordinating training or events (strongly preferred)
Skills
Strong organizational and coordination skills with high attention to detail
Ability to manage multiple tasks and deadlines in a fast-paced environment
Excellent written and verbal communication skills
Stakeholder coordination and relationship management
Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams)
Familiarity with collaboration tools (e.g., SharePoint, Zoom, LMS platforms)
Attributes
Proactive and reliable with a “can-do” attitude
Comfortable working in a structured programme environment
Strong team player with willingness to support across multiple activities
Adaptable and responsive to changing priorities
Reporting Line
Reports to Senior Change Manager Lead
Works closely with: PMO, Training/L&D teams, Communications, Global Process Owners
Success Measures
Timely and effective delivery of training coordination
Accuracy and completeness of trackers and reporting
Stakeholder satisfaction and engagement levels
Smooth execution of communications and training activities
Contribution to overall business readiness and adoption
About UMG UK
We are Universal Music Group UK – the UK’s leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.
Bonus Tracks: Your Benefits
Group Personal Pension Scheme (between 3% and 9%)
Private Medical Insurance
25 paid days of annual leave
Interest Free Season Ticket Loan
Holiday Purchase scheme
Dental and Travel Insurance options
Cycle to Work Scheme
Salary Sacrifice Cars
Subsidised Gym Membership
Employee Discounts (Reward Gateway)
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category:
Universal Music GroupOrganizational Change Management Delivery Specialist in London employer: Universal Music
At Universal Music Group UK, we pride ourselves on being an inclusive and innovative employer that champions diversity and personal growth. Our vibrant work culture fosters creativity and collaboration, providing employees with ample opportunities for professional development and career advancement within the dynamic music industry. With a comprehensive benefits package, including private medical insurance and generous annual leave, we ensure our team members feel valued and supported in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Organizational Change Management Delivery Specialist in London
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We think you need these skills to ace Organizational Change Management Delivery Specialist in London
Some tips for your application 🫡
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How to prepare for a job interview at Universal Music
✨Brush Up on HR Best Practices
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