Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and optimise supply chain systems for music delivery.
- Company: Join Universal Music, the world's leading music company.
- Benefits: Enjoy competitive salary, private medical insurance, and 25 days annual leave.
- Why this job: Be part of a passionate team shaping culture through music.
- Qualifications: Experience in technical support and digital supply chains required.
- Other info: Diverse and inclusive workplace with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Music is Universal. It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles.
The Role: As a Supply Chain Manager, you are a member of the team primarily responsible for supply chain system configuration and optimisation as well as advanced operations and technical support. You help ensure VMG's automated delivery systems run smoothly, reliably, and efficiently, while continuously improving processes, standards, and system behaviour. You work closely with operations, engineering, product management and support teams with a strong focus on set up and upgrades of music service delivery feeds. You monitor the supply chain software for issues and performance and ensure smooth operations and delivery of all content efficiently and effectively. The Supply Chain team acts as a critical link between engineering and operations, and you will be an important part of connecting business needs to technical solutions.
Key Responsibilities:
- Set up, optimise and maintain music service delivery feeds
- Monitor automated supply chain system activity and troubleshoot systemic distribution issues
- Work with engineering to optimise automated delivery jobs
- Act as an escalation point for technical problems across the supply chain, from content intake through ingestion at music services
- Interface with operational contacts at music services to ensure delivery feed optimisation
- Adapt supply chain systems to routine technical changes at music services
- Execute complex operational tasks such as major music service expansions, content delivery reconciliations, catalogue data cleanup and data migrations
- Contribute to knowledge capture and knowledge base management in coordination with Label Support team
- Provide custom reporting through direct database queries
Skills and Experience Required:
Must have:
- Hands-on experience in technical support, engineering or technical operational roles
- Operational experience in a digital supply chain environment
- Experience operating and supporting distributed software systems and integrated services required
- Experience with XML data exchange and DDEX/ERN delivery specifications
- Intermediate-advanced SQL experience (MSSQL)
- Working understanding of file transfer (AWS, SFTP, GCS) and web APIs (http, json, oauth)
Nice to have:
- Familiarity with software development processes and lifecycle
- Experience with Mongo, Splunk, dotnet, C#, Python, Bash
- Extensive knowledge of music services, their systems, processes and requirements
- A passion for music and a deep interest in and knowledge of music metadata
Key Behaviours:
- Strong ethical conduct (honesty, integrity, respect)
- Expected to be a creative problem-solver
- Adaptable to fast-paced environments
- Results-focused, and team-oriented
About UMG UK: We are Universal Music Group UK – the UK's leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.
Bonus Tracks: Your Benefits:
- Group Personal Pension Scheme (between 3% and 9%)
- Private Medical Insurance
- 25 paid days of annual leave
- Interest Free Season Ticket Loan
- Holiday Purchase scheme
- Dental and Travel Insurance options
- Cycle to Work Scheme
- Salary Sacrifice Cars
- Subsidised Gym Membership
- Employee Discounts (Reward Gateway)
Just So You Know… The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Manager, Supply Chain in London employer: Universal Music
Contact Detail:
Universal Music Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Supply Chain in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend music events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Universal Music and its supply chain processes. Show your passion for music and how your skills can contribute to their innovative environment. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. Focus on articulating your experience with technical support and digital supply chains, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Universal Music family.
We think you need these skills to ace Manager, Supply Chain in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Supply Chain Manager role. Highlight your relevant experience in technical support and digital supply chain environments, as this will show us you understand what we're looking for.
Show Your Passion for Music: Since we’re all about music at Universal Music, let your love for it shine through in your application. Share any experiences or projects that demonstrate your enthusiasm and knowledge of music metadata and services.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Universal Music
✨Know Your Supply Chain Stuff
Make sure you brush up on your supply chain knowledge, especially in a digital environment. Understand the key responsibilities of the role and be ready to discuss how your experience aligns with optimising music service delivery feeds and troubleshooting issues.
✨Show Off Your Technical Skills
Be prepared to talk about your hands-on experience with technical support and operational roles. Highlight your familiarity with XML data exchange, SQL, and any relevant software development processes. This will show that you can hit the ground running!
✨Demonstrate Your Problem-Solving Skills
Universal Music values creative problem solvers. Think of examples from your past where you've tackled complex operational tasks or resolved technical issues. This will help illustrate your adaptability and results-focused mindset.
✨Express Your Passion for Music
Don’t forget to convey your love for music and knowledge of music metadata during the interview. This passion is crucial for fitting into the culture at Universal Music and will set you apart from other candidates.
