At a Glance
- Tasks: Join our CloudOps team to enhance and deploy innovative cloud solutions.
- Company: Universal Music Group, the world's leading music company.
- Benefits: Competitive salary, inclusive culture, and opportunities for career growth.
- Other info: Diverse and inclusive workplace committed to supporting all talents.
- Why this job: Be part of a passionate team shaping the future of music technology.
- Qualifications: Experience in cloud technologies and strong problem-solving skills.
The predicted salary is between 30000 - 50000 £ per year.
Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
Job Summary:
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation, and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute, and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
We are currently seeking an eager and collaborative individual to serve as the technical resource on CloudOps team. Responsible to provide technical support and guidance regarding cloud-based SAP solutions as well a being a key technical support resource in supporting the greater cloud landscape.
Job Functions:
The responsibilities of this position include, but are not limited to, the following functions in the Operations organization:
Utilize technical skills and tools to coordinate, maintain, enhance, and deploy cloud-based solutions while following corporate standards and best practices.
Work within a CloudOps team to meet project objectives in a timely fashion.
Update project status reports (progress/risks/issues/roadblocks) as required by Senior Management.
Use CloudOps methodology and toolsets to implement and support solutions in AWS, Azure, and GCP.
Implement proposed solutions to ensure the delivery of a quality product or service.
Ensure cloud resources meet UMG’s operational requirements and are in compliance with UMG infrastructure and security standards.
Provide documentation and communication to peers and other IT Teams for status, coordination, objectives, and performance.
Compile and remediate vulnerabilities identified by the securities team.
Assess and troubleshoot, consult with vendors, and coordinate with other teams for problem resolution.
Ensure high work standards regarding incident and change management tasks.
Other tasks as deemed necessary or appropriate.
Job Requirements:
Skills/Abilities:
Critical and Required Daily Skills.
SUSE Linux Enterprise Server (SLES) Administration: Deploy, configure, and manage SLES EC2 instances in AWS; troubleshoot boot issues; manage LVM (LVS, VGS, PVS); configure SUID, SGID, Sticky Bit; expand XFS file systems and EBS volumes; manage permissions and ACLs. User/group management, SSH security, package management (zypper, rpm), process/service management (systemd), log analysis, networking (TCP/IP, DNS, routing, firewalls), backup/restore, patching and security hardening.
AWS Services: EC2, S3, EFS, Storage Gateway, EBS, VPC, VPC Endpoints, IAM, CloudWatch, CloudTrail; provisioning, configuration, monitoring and optimization.
Automation & Scripting: Bash/shell scripting, AWS CLI, Infrastructure-as-Code (Terraform/Ansible), cron jobs and system automation.
Monitoring & Performance: System resource monitoring, capacity planning, AWS monitoring tools, and troubleshooting performance bottlenecks.
Overall Skillset:
Proficient usage and management of Linux and Windows technology stacks (Ubuntu, Windows Server, Nginx, Apache, MySQL, PHP, IIS, MS SQL, .NET, and more).
Proven experience with AWS, GCP, and Azure in an enterprise setting (personal use of these services will not be considered as equivalent).
Experienced usage of Kubernetes technology stacks (K8s, EKS, GKE, Helm, Prometheus, Cortex, Grafana, Istio, and more).
Accomplished with Modern CloudOps methodologies and toolsets (Chef, Terraform, Jira, Slack, Vault, Python, Cortex).
Solid grasp and usage of version control and release management concepts and tools, particularly Git (Github / SVN/Bitbucket) for code branching and merging.
Understanding of Modern Auth (OIDC, SSO, SAML, Federation).
Build and support solutions using both serverless and server-based infrastructure in AWS, Azure, and GCP cloud environments.
Follow deployment practices using CICD Processes and Technologies (Jenkins, TeamCity, Tekton, Spinnaker, Octopus, CodeDeploy, Automate).
Solid understanding of key cloud design concepts such as “High Availability” (HA), “Elastic Load Balancing” (ELB), Principle of Least Privilege, Resiliency, Ephemeral Computing, Stateless Computing, Virtual Networking, and Scaling.
Detailed knowledge and demonstrated experience with key AWS specific technologies including EC2, S3, RDS, Redshift, CloudWatch, CloudFormation, CloudTrail, Storage Gateway, VPC, Transit Gateway, Dedicated Instances, Large Memory U-Type Instances, and Lambda.
Detailed knowledge and demonstrated experience with key GCP specific technologies including Compute Engine, BigQuery, IAM, BigTable, VPC, Shared VPC, Flow Logs, and Cloud Functions.
Depth of knowledge of VPC, Cloud Networking, Hybrid Cloud, and IAM constructs in AWS, Azure, and GCP.
Clear understanding that implementation of security principles and tools is not “optional”.
Experience with serverless technologies (K8s, RDS, Lambda, SNS, SQS, S3, BigQuery, EKS, GKE, BigTable, Azure AD, Azure B2C, API Gateway, CloudFront, Lambda at Edge).
Skill configuring and administering different distributions of Linux (Amazon Linux, Ubuntu, Red Hat Enterprise Linux, SLES).
Experience:
5 years minimum Experience in delivering IT infrastructure and cloud projects with multiple stakeholders and delivery teams.
Extensive experience in technical server and Enterprise storage management.
Practical (hands-on) Experience with all 3 leading cloud providers (AWS, Azure, GCP).
Practical (hands-on) Experience with UMG primary DevOps toolsets (Chef, Terraform Enterprise, Jira, Confluence, Git, Vault, Slack).
Practical (hands-on) Experience with UMG primary serverless technologies (k8s, GKE, EKS, Lambda, RDS).
Practical (hands-on) experience with UMG primary VM technologies (EC2, Dedicated Instances, Compute Engine).
Practical (hands-on) experience using scripting languages (Python, PowerShell, Golang, AWS CLI, GCP CLI, Bash).
Practical (hands-on) experience using AWS Linux, Ubuntu Linux, and SLES Linux.
Practical (hands-on) experience using Windows.
Practical (hands-on) experience using Kubernetes (K8s) and related toolsets (K8s, EKS, GKE, Grafana, Prometheus, Cortex).
Other tools: Dynatrace, Azure AD, Intune, SEP, Redlock, Prisma Cloud, SAP, GoAnywhere).
Education:
BA or BS degree in an IT related field or an equivalent combination of formal education and applicable experience required.
MCSE, AWS, GCP and UNIX certifications strongly preferred.
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category:
Universal Music GroupCloud Ops Engineer in London employer: Universal Music
At Universal Music Group, we pride ourselves on being a leading employer in the music industry, offering a vibrant and inclusive work culture that fosters creativity and innovation. Our Cloud Ops Engineers benefit from extensive professional development opportunities, competitive compensation, and a commitment to diversity, ensuring that every team member can thrive in their role while contributing to our mission of delivering exceptional music experiences worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Ops Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Cloud Ops Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cloud Ops Engineer role. Highlight your experience with AWS, Azure, and GCP, and don’t forget to mention any relevant projects or achievements that showcase your skills in cloud operations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working at Universal Music and how your skills align with the job description. Keep it engaging and personal – we want to see your personality!
Showcase Your Technical Skills:In your application, be sure to highlight your technical skills, especially those related to SUSE Linux, automation, and cloud services. Use specific examples to demonstrate your expertise and how you've applied these skills in real-world scenarios.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Universal Music
✨Know Your Cloud Stuff
Make sure you brush up on your knowledge of AWS, Azure, and GCP. Be ready to discuss specific services like EC2, S3, and IAM, and how you've used them in past projects. This will show that you're not just familiar with the platforms but can also apply your knowledge practically.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled challenges in cloud operations. Think about times when you had to troubleshoot issues or implement solutions under pressure. This will demonstrate your critical thinking and ability to work effectively within a team.
✨Get Familiar with Their Tools
Research the tools mentioned in the job description, like Terraform, Ansible, and Kubernetes. If you have experience with these, be ready to discuss it. If not, take some time to learn the basics so you can speak confidently about them during the interview.
✨Emphasise Your Teamwork Experience
Universal Music values collaboration, so be prepared to talk about your experiences working in teams. Highlight how you've communicated with peers and other IT teams to achieve project goals, and any adjustments you've made to accommodate diverse working styles.
