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For Companies At a Glance
- Tasks: Manage artist eCommerce stores and support senior management in daily operations.
- Company: Join Universal Music, a leader in connecting artists with fans through innovative eCommerce solutions.
- Benefits: Enjoy perks like private medical insurance, gym memberships, and employee discounts.
- Why this job: Dive into the music industry while developing your eCommerce skills in a collaborative environment.
- Qualifications: Passion for eCommerce, strong problem-solving skills, and familiarity with Shopify preferred.
- Other info: We embrace diversity and are committed to making adjustments for all applicants.
The predicted salary is between 21600 - 36000 £ per year.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
The A Side: A Day in The Life
UMUK value e-Commerce as a key foundational channel to connect artists and fans. This is an exciting and challenging role to help manage a number of incredible artist ecommerce stores for one of Universal’s frontline labels.
We are seeking a passionate and motivated Junior eCommerce Store Manager to manage a selection of evergreen artist stores and support a Senior Store Management lead. From product set up through to album pre-order campaigns on artist stores, we are looking for a junior store manager who is organised, has great attention to detail and is a collaborative team player.
This Junior eCommerce Store Manager will work with Universal’s frontline labels to launch multiple artist’s eComm stores, as well as support our team of store managers to provide product set up and ecommerce best practise across UX, ecommerce retailing and customer experience across Universal’s eCommerce stores. The successful candidate will bring a passion for music and eCommerce, with a strong desire to learn and develop as an eCommerce Manager.
The B Side: Skills & Experience
Be Operational & Collaborative
Daily store management of a portfolio of artist stores, managing basic theming and UX, merchandising and category management in line with eComm best practice
Project manage the day-to-day activities & future projects on our PM tool Monday.com, collaborating with the wider central team and frontline labels
Work with e-Commerce Ops and Customer Service to resolve issues on supply chain, ensure products stay in stock and constantly measure the customer feedback loop; ensure customer happiness and loyalty
Be Administrative
Organise, own and communicate throughout the product set-up flow – from receiving the label’s brief of products, product set-up across our eComm systems, to launches across multiple artist stores on Shopify
Utilise functionality of the Shopify stack to create amazing customer journeys and experiences for the label’s artist stores
Work with the store management team and frontline labels in delivering sales, stock, and store performance reporting
Necessary
A passion for and understanding of eCommerce, with a keen eye for what makes a great customer experience on stores
Ability to execute tasks with accuracy in a high-pressure, fast-paced agile environment
Strong problem-solving skills
An understanding of site performance metrics
Understanding of SEO best practices
CMS experience, preferably within eCommerce
Desirable
Shopify experience and the ability to work with store CMS and themes
Experience of working with stock management and/or order management systems
Experience of working within fashion, lifestyle or music ecommerce
Basic Adobe Photoshop skills?
Experience using project management tools eg. Monday.com
Group Personal Pension Scheme (between 3% and 9%)
Private Medical Insurance
25 paid days of annual leave
Interest Free Season Ticket Loan available
Holiday Purchase scheme
Dental and Travel Insurance options
Cycle to Work Scheme
Salary Sacrifice Cars
Subsidised Gym Membership
Employee Discounts (Reward Gateway)
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder’s specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category: eCommerce
Junior Store Manager employer: Universal Music
Contact Detail:
Universal Music Recruiting Team
UniversalMusicCareers@umusic.com
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Store Manager
✨Tip Number 1
Familiarize yourself with eCommerce best practices, especially in the music industry. Understanding what makes a great customer experience on artist stores will give you an edge during interviews.
✨Tip Number 2
Showcase your organizational skills by discussing any relevant project management experiences. Highlight how you've successfully managed multiple tasks or projects simultaneously, as this role requires strong multitasking abilities.
✨Tip Number 3
Demonstrate your passion for music and eCommerce. Share specific examples of how you've engaged with both fields, whether through personal projects, previous jobs, or even hobbies.
✨Tip Number 4
If you have experience with Shopify or similar platforms, be sure to mention it. Familiarity with these tools is crucial for the role, and showing that you can hit the ground running will make you a more attractive candidate.
We think you need these skills to ace Junior Store Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Junior Store Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in eCommerce, retail management, or related fields. Be specific about your achievements and how they relate to the tasks mentioned in the job description.
Show Your Passion: Express your enthusiasm for music and eCommerce in your application. Mention any relevant projects or experiences that demonstrate your passion and understanding of the industry.
Tailor Your Application: Customize your CV and cover letter for this specific role. Use keywords from the job description to ensure your application stands out and shows that you are a great fit for the Junior Store Manager position.
How to prepare for a job interview at Universal Music
✨Show Your Passion for Music and eCommerce
Make sure to express your enthusiasm for both music and eCommerce during the interview. Share any relevant experiences or projects that highlight your passion, as this role requires a genuine interest in connecting artists with fans through online platforms.
✨Demonstrate Your Organizational Skills
Since the role involves managing multiple artist stores and product setups, be prepared to discuss how you stay organized and manage your time effectively. Provide examples of how you've successfully handled multiple tasks or projects simultaneously in the past.
✨Highlight Your Problem-Solving Abilities
The ability to resolve issues quickly is crucial in this fast-paced environment. Be ready to share specific instances where you've encountered challenges and how you approached solving them, especially in relation to customer service or supply chain issues.
✨Familiarize Yourself with eCommerce Best Practices
Research eCommerce best practices, particularly in UX and customer experience. During the interview, mention any knowledge you have about SEO, CMS, and Shopify, as these are important aspects of the role. Showing that you're proactive in learning about the industry will impress your interviewers.
