Systems Administrator

We are Universal Music Group UK - the UK's leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with UMG UK to support their contingent hiring processes.

On behalf of UMG, we are looking for a Systems Administrator for a 3 month day rate contract based in London, hybrid (4 days onsite per week).

How we LEAD:

The Performance Systems Administrator will take ownership of the day-to-day administration, configuration and operational delivery of our performance management system, Lattice, alongside associated performance and learning activity. Working closely with the L&OD and wider People team, the role will manage system settings, permissions, user types and performance cycles, ensuring Lattice is accurately configured and runs effectively. The role will also coordinate related training and learning activity across Workday Learning, Outlook calendars and employee communications.

This is a hands-on role for someone who is highly organised, analytical and systems-minded. You'll be a proactive self-starter and quick learner who enjoys understanding how things work, solving problems and turning requirements into practical action.

How you'll CREATE:

• Take ownership of the day-to-day administration and back-end management of Lattice, ensuring the platform is accurately configured and maintained.
• Configure and manage user types, permissions, access, system settings, workflows and performance cycles.
• Support the setup, testing, launch and administration of performance activity, ensuring key milestones are delivered accurately and on time.
• Troubleshoot system and user issues, investigating problems and coordinating solutions with internal teams or external support where required.
• Maintain accurate system data and proactively identify configuration issues, inconsistencies and opportunities for improvement.
• Coordinate the operational delivery of performance initiatives, maintaining timelines, actions and key dependencies.
• Support the coordination of performance training and learning programmes, including administration within Workday Learning.
• Manage associated logistics including Outlook calendars, meeting invitations, participant lists, communications and email distribution.
• Work closely with L&OD and the wider People team on operational planning, translating programme requirements into clear system, learning and communication activity.
• Maintain accurate trackers, reports and process documentation to support delivery and effective knowledge transfer.
• Use data and system insights to identify trends and opportunities to improve processes, efficiency and the employee experience.
• Proactively anticipate requirements, follow up on actions and ensure activity progresses without needing continual direction.

Bring your VIBE:

• You enjoy understanding how things work and are comfortable working across systems, data, processes and operational delivery.
• You learn quickly, investigate problems logically and are confident taking ownership of getting things done.
• Experience administering or coordinating digital systems or platforms; experience with HR, performance or learning systems would be advantageous.
• Strong systems aptitude and the ability to learn new platforms quickly.
• Excellent attention to detail and confidence working with system configurations, permissions and data.
• Strong analytical and problem-solving skills, with a logical, ground-up approach.
• A proactive, self-starting mindset and the ability to work with appropriate autonomy.
• Excellent organisational skills and the ability to manage multiple activities and deadlines.
• Strong written and verbal communication skills.
• Confidence using calendars, email, spreadsheets, trackers and administrative systems.
• A continuous-improvement mindset and an interest in making systems and processes work better.
• Experience with Lattice and/or Workday Learning would be highly advantageous, but equally important is the ability to learn systems quickly, understand their underlying logic and take ownership of accurate, reliable delivery.

Diversity, Equity, Inclusion & Belonging at UMG UK

The best way to flourish in our ever-changing industry is to create a team that truly reflects the incredible diversity of our artist roster and society. We're committed to creating an inclusive culture where everyone can belong, thoughtfully express themselves and bring something unique to our creative journey and our shared passion for music. Our diversity sets the stage for the creativity, collaboration and innovation that make our artists successful. Here, we want everyone to be seen, supported, valued, respected, and ensure contributions are appreciated and actioned where appropriate.

Next Steps

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. We can only accept workers operating via an Umbrella or PAYE engagement model. Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.