At a Glance
- Tasks: Manage the Beatles' ecommerce stores and create engaging online experiences.
- Company: Join Universal Music Group, a leader in the music industry.
- Benefits: Enjoy a competitive salary, flexible working hours, and a vibrant team culture.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be part of a creative team shaping the future of music ecommerce.
- Qualifications: Experience with Shopify and a passion for music and customer experience.
The predicted salary is between 50000 - 65000 £ per year.
We are passionate about music. It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
This is a rare opportunity to work at the intersection of music, culture, commerce, creativity and fan experience. The Beatles remain one of the most important and influential creative forces in the world, with a legacy that continues to inspire fans across generations.
The Senior eCommerce Store Manager will be responsible for managing the Beatles ecommerce stores, driving high-quality store experiences, supporting fast-paced music and merchandise campaigns, and contributing to wider site experience improvements. This role will play a key part in delivering exceptional ecommerce experiences for fans, from evergreen merchandise and brand collaboration drops through to album pre-orders and major Beatles campaign moments.
Key responsibilities
- Manage a portfolio of ecommerce stores, ensuring each store is engaging, accurate, commercially effective and aligned with brand expectations.
- Develop and oversee the launch of stores, new campaigns, product drops, album pre-orders and evergreen merchandise moments.
- Work cross functionally with creative, performance marketing, CRM, technology and Fan Experience and operations teams to deliver timely store builds and launches.
- Ensure all store activity reflects ecommerce best practice, fan expectations and the creative vision of the artist or brand.
- Maintain a strong focus on customer experience, conversion, store performance and operational readiness.
Key skills and experience
- Strong experience managing a portfolio of ecommerce stores.
- Confident working with Shopify, including CMS, themes, apps, store setup and front-end merchandising.
- Strong understanding of ecommerce merchandising, product setup, category management and homepage optimisation.
- Experience building engaging online store experiences using content, imagery, video and product storytelling.
- Ability to translate creative briefs into intuitive, commercially effective front-end design.
- Strong understanding of UX principles and customer journey optimisation.
Just So You Know... The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Senior eCommerce Store Manager – Kings Cross, London employer: Universal Music Group
Universal Music Group is an exceptional employer, offering a vibrant work culture that thrives on creativity and collaboration in the heart of London. With a strong commitment to diversity and inclusion, employees are encouraged to grow their careers while working on iconic projects like the Beatles' ecommerce initiatives. The company provides ample opportunities for professional development, a supportive environment, and the chance to be part of a passionate team dedicated to delivering outstanding fan experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Senior eCommerce Store Manager – Kings Cross, London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the music and eCommerce industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of past eCommerce projects or campaigns, make sure to highlight them in conversations. Bring examples of how you’ve improved customer experiences or driven sales – it’ll set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. For a role at Universal Music, understanding their passion for music and commitment to diversity will help you align your answers with what they’re looking for. Be ready to discuss how you can contribute to their mission!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the team at Universal Music.
We think you need these skills to ace Senior eCommerce Store Manager – Kings Cross, London
Some tips for your application 🫡
Show Your Passion for Music:When you're writing your application, let your love for music shine through! We want to see how your passion aligns with our mission at Universal Music. Share any relevant experiences that highlight your enthusiasm for the industry.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your eCommerce and Shopify experience, and connect it to the specific responsibilities mentioned in the job description. We love seeing how you can bring value to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so make sure your skills and experiences are easy to spot!
Apply Through Our Website:Don't forget to submit your application through our official website! This ensures that your application gets to the right people quickly. Plus, it shows us that you're serious about joining our team at Universal Music.
How to prepare for a job interview at Universal Music Group
✨Know Your Music and eCommerce
Make sure you brush up on your knowledge of the Beatles and their legacy, as well as current trends in eCommerce. Being able to discuss how you can enhance the fan experience through innovative online store management will show your passion and understanding of the role.
✨Showcase Your Shopify Skills
Prepare to discuss your experience with Shopify in detail. Bring examples of past projects where you've successfully managed eCommerce stores, focusing on front-end merchandising and UX design. Be ready to explain how you used data to drive sales and improve customer experiences.
✨Demonstrate Stakeholder Management
This role involves working closely with various teams, so be prepared to share examples of how you've effectively collaborated with stakeholders in previous roles. Highlight your communication skills and how you've managed expectations and escalations in high-pressure situations.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific challenges, like a last-minute product launch or a sudden drop in conversion rates. Think through your problem-solving strategies and be ready to discuss how you would use analytics to inform your decisions.
