At a Glance
- Tasks: Manage the Beatles ecommerce stores and create engaging online experiences for fans.
- Company: Join Universal Music, a leading music company with a passion for creativity and innovation.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on diversity and inclusion.
- Why this job: Be part of a unique team shaping the future of music commerce and fan engagement.
- Qualifications: Experience in ecommerce management, particularly with Shopify, and a love for music.
The predicted salary is between 50000 - 65000 € per year.
Music is Universal. It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
About the opportunity: Universal Music Group UK and Apple Corps are working together to build a dedicated team focused on shaping the next chapter of Beatles ecommerce, retail, product and customer experience. This is a rare opportunity to work at the intersection of music, culture, commerce, creativity and fan experience. The Beatles remain one of the most important and influential creative forces in the world, with a legacy that continues to inspire fans across generations.
Role purpose: The eCommerce Store Manager will be responsible for managing the Beatles ecommerce stores, driving high-quality store experiences, supporting fast-paced music and merchandise campaigns, and contributing to wider site experience improvements. This role will play a key part in delivering exceptional ecommerce experiences for fans, from evergreen merchandise and brand collaboration drops through to album pre-orders and major Beatles campaign moments.
Key responsibilities:
- Ecommerce store management and campaign delivery
- Shopify, UX and front-end experience
- Trading, merchandising and commercial performance
- Stakeholder and label partnership
- Operations, stock and customer experience
- CRM, data and digital marketing collaboration
- Testing, optimisation and innovation
- Team contribution and ways of working
Key skills and experience:
- Ecommerce and Shopify expertise
- Music ecommerce and campaign experience
- Commercial and analytical capability
- Customer experience and UX
- Stakeholder management and collaboration
- Project management and ways of working
Experience requirements:
- Experience managing ecommerce stores in a fast-paced commercial environment.
- Strong Shopify experience, including working with store CMS, themes, apps and ecommerce functionality.
- Experience in music ecommerce, including album pre-order campaigns or artist merchandise campaigns.
- Experience delivering product launches, campaign drops, evergreen merchandise activity or brand collaboration moments.
- Experience managing ecommerce merchandising, front-end design, product setup and category management.
- Experience using ecommerce data and analytics to inform trading and customer experience decisions.
Desirable experience:
- Experience using Monday.com or similar project management tools.
- Knowledge of Google Analytics and ecommerce reporting platforms.
- Understanding of paid marketing, including paid social, programmatic and PPC.
- Experience working in a record label, artist ecommerce, entertainment, fashion, lifestyle, retail or fan commerce environment.
- Experience testing new ecommerce tools, Shopify functionality or digital commerce innovations.
Just So You Know… The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Senior eCommerce Store Manager employer: Universal Music Group
Universal Music Group UK is an exceptional employer, offering a vibrant work culture that thrives on creativity and collaboration. Located in the heart of London, employees benefit from a dynamic environment where they can grow their careers while working on iconic projects like the Beatles' ecommerce initiatives. With a strong commitment to diversity and inclusion, Universal Music fosters an atmosphere where every team member's unique talents are valued, ensuring meaningful and rewarding employment opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Senior eCommerce Store Manager
✨Tip Number 1
Network like a pro! Reach out to people in the music and eCommerce industry, especially those connected to Universal Music. Attend events, join online forums, and don’t be shy about sliding into DMs. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your eCommerce projects, especially any related to music or retail. Use Shopify to build a mock store if you can. This hands-on approach will demonstrate your expertise and passion for the role.
✨Tip Number 3
Prepare for interviews by researching Universal Music and their recent campaigns. Be ready to discuss how you can enhance their eCommerce experience for fans. Tailor your answers to show you understand their brand and the unique challenges they face.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Universal Music team. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Senior eCommerce Store Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior eCommerce Store Manager role. Highlight your Shopify experience and any relevant music ecommerce projects you've worked on. We want to see how your skills align with our needs!
Show Your Passion for Music:Since this role is all about the Beatles and their legacy, let your love for music shine through in your application. Share any personal experiences or projects that showcase your enthusiasm for the industry. We’re all about that passion!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make your achievements stand out. We appreciate clarity and want to see your key skills without wading through too much text.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role there. We can’t wait to hear from you!
How to prepare for a job interview at Universal Music Group
✨Know Your eCommerce Stuff
Make sure you brush up on your Shopify skills and understand the ins and outs of eCommerce management. Be ready to discuss how you've successfully managed online stores in the past, especially in fast-paced environments like music or retail.
✨Show Your Passion for Music
Since this role is all about the Beatles and their legacy, demonstrate your enthusiasm for music and how it intersects with eCommerce. Share any personal experiences or projects that highlight your love for music and how it drives your work.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a last-minute product launch or a campaign that isn't performing well. Think through your strategies for problem-solving and improving customer experience, and be ready to share examples.
✨Engage with Stakeholder Management
This role involves working closely with various teams and stakeholders. Be prepared to discuss your experience in managing relationships and collaborating across departments. Highlight any successful partnerships you've built in previous roles.
