At a Glance
- Tasks: Assist customers, drive sales, and maintain store presentation in a vibrant music retail environment.
- Company: Join Universal Music Group, a leading name in the music industry.
- Benefits: Enjoy a personal pension scheme, private medical insurance, and employee discounts.
- Other info: Diverse and inclusive workplace committed to supporting all applicants.
- Why this job: Be part of a passionate team and share your love for music while growing your career.
- Qualifications: Retail experience, strong customer service skills, and a passion for music are essential.
The predicted salary is between 20000 - 25000 £ per year.
This full‑time on‑site position offers great opportunities for career growth within a leading music company.
Responsibilities
- Help and advise customers to select products from within the range to suit their needs.
- Drive sales by highlighting the features and benefits of products on sale within the store.
- Seek to add on and link sales, increasing ATV by highlighting combinations and options within the product range.
- Meet daily, weekly, and monthly sales targets.
- Demonstrate real passion for the studios, communicating in‑depth knowledge of the studios’ past, present and future and how this relates to the retail offer.
- Enhance customer satisfaction and promote online offerings through engaging interactions and effectively communicating the benefits of digital platforms.
- Ensure visual merchandising and display standards, maintaining retail spaces, shop‑floor cleanliness, and presentation.
- Support daily opening, closing, and reporting procedures.
- Process cash and card transactions using the EPOS system, in accordance with cash handling procedures.
- Assist in restocking merchandise, monitoring inventory levels, and ensuring timely replenishment.
- Receive, process and price store inventory, inspecting deliveries for accuracy and quality.
- Coordinate with stockroom team to process stock deliveries promptly.
- Comply with all relevant trading standards, health and safety regulations, and emergency procedures.
- Assist in evacuation during emergencies and maintain vigilance to ensure safety and security of property, staff and public.
- Occasionally undertake ad hoc duties appropriate to the role.
Person Specification
- Passionate about music and Abbey Road’s history and heritage.
- Strong track record in fast‑paced retail – especially achieving sales targets and customer service.
- Strong visual merchandising skills.
- Significant customer‑facing retail experience, including cash handling and use of EPOS systems.
- Experience in stock management, including processing deliveries and maintaining efficient shop‑floor replenishment practices.
Benefits
- Personal Pension Scheme (between 3% and 9%)
- Private Medical Insurance
- 25 paid days of annual leave
- Interest Free Season Ticket Loan
- Holiday Purchase scheme
- Dental and Travel Insurance options
- Cycle to Work Scheme
- Salary Sacrifice Cars
- Subsidised Gym Membership
- Employee Discounts (Reward Gateway)
Equality and Diversity Statement
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
Sales Assistant 6mt FTC – 24hrs per week at Universal Music Group employer: Universal Music Group
Universal Music Group is an exceptional employer, offering a vibrant work culture that celebrates diversity and creativity in the heart of London. As a Sales Assistant, you will benefit from comprehensive employee perks, including a personal pension scheme, private medical insurance, and generous annual leave, all while being part of a leading music company that values your growth and passion for music. With opportunities for career advancement and a commitment to inclusivity, Universal Music Group is dedicated to fostering an environment where every employee can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant 6mt FTC – 24hrs per week at Universal Music Group
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Universal Music Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Universal Music Group!
We think you need these skills to ace Sales Assistant 6mt FTC – 24hrs per week at Universal Music Group
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Universal Music Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Universal Music Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Universal Music Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Universal Music Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
