At a Glance
- Tasks: Assist customers, drive sales, and create an unforgettable shopping experience at Abbey Road.
- Company: Join Universal Music, the world's leading music company with a passion for creativity.
- Benefits: Enjoy competitive pay, private medical insurance, and 25 days of annual leave.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of music history and share your passion with fans from around the globe.
- Qualifications: Retail experience, strong customer service skills, and a love for music.
The predicted salary is between 12 - 15 £ per hour.
Music is Universal. It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
The A Side: A Day in The Life
Abbey Road Studios is a market leader with a global reputation and is no doubt the most famous recording studio complex in the world. The Studios are a pilgrimage for music fans globally and a major tourist attraction in the capital. The Abbey Road gift shop gives visitors an idea of what it is like inside the actual studios, and sells a range of high quality merchandise from Vinyl LPs and Beatles memorabilia to Abbey Road Studios’ own product range. The Sales Assistant role is a tremendous opportunity to join this world-renowned organisation and play a key role in promoting this iconic brand. It also offers the music lover the opportunity to curate the whole customer experience and provide international fans and pilgrims with a unique insight into the studio’s past, present and future.
The B Side: Skills & Experience
- Sales: Help and advise customers to select products from within the range to suit their needs. Drive sales by highlighting the features and benefits of products on sale within the store. Seek to add on and link sales, increasing ATV by highlighting combinations and options within the product range. Meeting daily, weekly & monthly sales targets.
- Customer Service and Brand Experience: Demonstrate real passion for the studios, communicating in depth knowledge of the studios’ past, present and future and how this relates to the retail offer. Proven ability to enhance customer satisfaction and promote online offerings through engaging interactions and effectively communicating the benefits of our digital platforms.
- Visual Merchandising and Display: Ensure retail spaces are always presented & merchandised to a high standard. Maintaining clearly defined standards with an understanding of how they reflect the brand and commercial strategy for sales growth. Monitoring & evaluating sales against varying visual merchandising, POS, layout and shop arrangements in order to maximise profit. Keep the shop floor clean, organised, and presentable at all times.
- Retail Operations: Support daily opening, closing, and reporting procedures. Help coordinate store displays and special promotions. Process cash and card transactions using the EPOS system, in accordance with the cash handling procedures. Ensure timely restocking of merchandise on the shop floor. Monitor inventory levels and communicate restocking needs. Help to receive, process and price store inventory. Inspect deliveries for accuracy and quality. Liaise with the stockroom team to ensure stock deliveries are processed promptly, stored methodically and delivered to the shop as necessary.
- Legal, Security, Health and Safety: Awareness & compliance with all relevant Trading Standards requirements. Compliance with health & safety regulations and procedures as they relate to the shop (and associated areas) at all times. Assist in the evacuation of the shop in the event of a fire, security alert or other emergency in accordance with stated procedures. Maintain an up-to-date knowledge of emergency procedures. Always maintaining vigilance to ensure the safety & security of property (the building, cash and stock), staff and the public.
- Other: Occasionally undertake necessary ad hoc duties that are appropriate to the role.
Person Specification
- Passionate about music and Abbey Road’s history and heritage.
- A strong track record in fast paced retail – especially achieving sales targets and customer service.
- Strong visual merchandising skills.
- Significant customer-facing retail experience, including cash handling and use of EPOS systems.
- Experience in stock management, including processing deliveries and maintain efficient shop floor replenishment practices.
Bonus Tracks: Your Benefits
- Group Personal Pension Scheme (between 3% and 9%).
- Private Medical Insurance.
- 25 paid days of annual leave.
- Interest Free Season Ticket Loan.
- Holiday Purchase scheme.
- Dental and Travel Insurance options.
- Cycle to Work Scheme.
- Salary Sacrifice Cars.
- Subsidised Gym Membership.
- Employee Discounts (Reward Gateway).
Just So You Know... The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Sales Assistant 6mt FTC – 24hrs per week – Abbey Road, London employer: Universal Music Group
Universal Music Group is an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration within the vibrant music industry. As a Global Finance Assistant, you will not only gain invaluable hands-on experience but also benefit from mentorship by seasoned professionals, ensuring your growth and development in finance. This paid opportunity allows you to contribute to exciting live projects while being part of a globally recognised company that values innovation and employee engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant 6mt FTC – 24hrs per week – Abbey Road, London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Universal Music Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Universal Music Group!
We think you need these skills to ace Sales Assistant 6mt FTC – 24hrs per week – Abbey Road, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Universal Music Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Universal Music Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Universal Music Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Universal Music Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
